Facilities Administrator, Office Angels

Office Angels

Location:
United Kingdom, Stanford-Le-Hope

Category:
Office Administration

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

As a Facilities Administrator, you'll be at the heart of our operations, ensuring the smooth delivery of reactive and planned maintenance, as well as capital projects, for a portfolio of valued clients. You'll be the go-to person for your assigned clients, handling job updates, client communications, portal management, and financial documentation. Your role is key to maintaining strong client relationships, delivering exceptional service, and supporting the wider team in achieving operational excellence.

Job Responsibility:

Manage and action a variety of reactive maintenance tasks, ensuring timely follow-up and resolution
Handle all admin for your client accounts: raise invoices, quotations, credit notes, and submit worksheets and reports
Maintain and update client portals, ensuring accuracy and reducing open job counts
Support Account Managers with quotations and proposals for additional works
Coordinate with engineers to ensure timely job completion and troubleshoot any issues
Monitor service performance and support improvements to enhance client satisfaction
Assist in delivering fabric maintenance projects on time and within budget
Provide full administrative support to senior staff and collaborate with help desk and account teams

Requirements:

Proven admin experience (facilities maintenance background preferred)
Basic construction knowledge is a plus
Strong communication and interpersonal skills
Excellent organisational skills and attention to detail
Confident using MS Office
experience with job management systems is a bonus
Ability to manage multiple tasks and deadlines efficiently
A proactive, customer-focused mindset with a professional phone manner
Team player with a commitment to continuous learning and development

Nice to have:

Basic construction knowledge
Experience with job management systems

What we offer:

20 days annual leave + bank holidays
1 extra day of leave for every full year of service
Pension scheme
Excellent progression opportunities
Discretionary Christmas bonus
Newly refurbished office with a spacious kitchen and breakout area

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Facilities Administrator