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Facilities Account Specialist

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Staples Promotional Products

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Location:

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Category:
Sales

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Contract Type:
Not provided

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Salary:

65000.00 - 90000.00 USD / Year
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Job Description:

The Facility Solutions Specialist (FSS) serves as a key contributor within the Facility Solutions (FS) sales model, working collaboratively to support and drive sales initiatives. This position engages with both existing and potential Staples Business customers via online chat, email, phone, video conferencing, and various digital sales channels. The FSS provides expert solutions within the Janitorial/Sanitation and Breakroom product categories, supporting the expansion of FS's share of wallet among its customers. Additionally, the FSS regularly collaborates with Account Executives and cross-functional partners to ensure seamless service and optimize client outcomes.

Job Responsibility:

  • Provides backup support for day-to-day account responsibilities for the Facility Solutions Account Development Managers/ National Field Sales Directors
  • Provides support for Facility Solutions Business Development Executives in the sales development cycle
  • Provides project-based initiative support for ongoing accounts, including development of project plans and follow through
  • Closely monitors revenue and profit performance of all Facility Solutions Account Development Manager/ National Field Sales Director accounts utilizing dashboard tools to meet or exceed Pro Forma targets
  • Assists Sales in completing product cross-reference files to shorten sales cycle
  • Closely monitors service levels of all vertical accounts utilizing dashboard tools and quickly escalates to resolution all service performance issues
  • Point of contact for local Facility Solutions teams for new Facility Solutions national opportunities
  • Monitors all deviated cost changes and price increases to ensure all changes have been made
  • Prepares total cost savings analyses for customer opportunities
  • Coordinates demo and sample activities and supplies for new opportunities or programs
  • Helps to prepare quarterly Facility Solutions Business reviews and monitor QBR calendars by account for review planning
  • Reports results of customer satisfaction surveys to sales team and addresses any issues
  • Maintains usage reports for vertical markets, as assigned

Requirements:

  • Bachelor’s Degree and a minimum of five (5) years’ experience in a sales environment, issue resolution, customer service position: or an equivalent combination of education, training, and experience
  • Knowledge of strategic account system functionality, interfaces, market processes, order processing, sales, customer service, billing, receivables, picking/distribution, and information services required
  • Expert knowledge in MS Office software applications (specifically Excel, Word, and Power Point required)
  • Strong Excel knowledge with the capability to develop complex formulas to identify root causes or data patterns
  • Excellent data analysis skills
  • Good communication skills, both verbal and written
  • Excellent customer service skills
  • Good interpersonal skills
  • Detail oriented
  • Strong organizational and follow-through skills
  • Ability to multi-task
  • Strong problem-solving and issue resolution skills
  • Project management skills
  • Process-oriented

Nice to have:

  • Account implementation experience
  • Strong knowledge of Janitorial supply industry products and trends
  • Knowledge of facilities products and issues associated with changing vendors, including dispensers
  • Knowledge of Data Warehouse structures
What we offer:
  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts
  • Company Match 401(k)
  • Physical and Mental Health Wellness programs

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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