Facilitator, Consulting & Innovation Job at Mastercard (Buenos Aires)

Job Description

Mastercard Digital Labs is a leading edge global innovation practice, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes. Digital Labs supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges. Digital Labs supports Mastercard by creating products and solutions for our customers that activate Mastercard’s assets and drive the company’s core business. Facilitator / Product Innovation Manager. This role within Digital Labs act as a lead sprint master for facilitating all product / process engagements on behalf of customers and internal stakeholders alike. This role is a key customer focused role for Digital Labs which requires a confident, experienced facilitator with a deep understanding and experience in three core disciplines – ideation methodologies, rapid prototyping and design sprints and agile product management. This person will be a lead advocate for innovation within the Mastercard customer base, serving as one of the faces of Mastercard Labs externally based in Argentina for LAC.

Job Responsibility

Own the execution and successful delivery of multiple customer engagements for the Digital Labs team which will include innovation consulting, execution of innovation culture programs and delivery of Mastercard innovation products
Drive internal advocacy and business development for Digital Labs by staying in close contact with the local Mastercard teams across LAC to identify new opportunities and support the sales process
Lead groups through activities such as envisioning / ideation, product planning, issue resolution, action planning, assumptions testing & product prototyping as well as requirements gathering
Create new innovation tools and templates & collation of existing best in class methods to create standardized methodologies & practices for rapid innovation
Facilitate client events, using best practice processes and techniques in the area of design thinking, ideation methodologies, agile development (design sprints and rapid prototyping) and in agile product management
Lead small teams and large groups of professionals with multi-faceted skills sets and different motivations/ agendas to create new product innovations
Contribute to the development of new Digital Labs innovation programs and products and the enhancement of existing Digital Labs innovation methodologies that can be delivered to customers
Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the Digital Labs team to develop product prototypes that would be relevant to the customer base
Explore and support development of Mastercard Digital Labs’ relationships with external parties such as other innovation entities, Labs organizations, and colleges/universities

Requirements

Demonstrated experience in product innovation and consulting
Experienced in the product development process especially agile & design thinking methodologies
Highly skilled group facilitator—with a wealth of experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming and requirements gathering/definition
High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills
Executive-level presentation skills—must have persuasive “presence” and ability to effectively communicate technology to business people and business to technology people
Understanding / experience of innovation frameworks and practical technology application experience
Payments technology knowledge or experience in the industry would be a huge advantage
Organized, with an ability to provide expert facilitation skills in environments where the team agenda is not clear and the obvious solutions are not always the most appropriate
Leadership skills—must be able to influence others and navigate complex relationship scenarios & must be able to influence others without direct reporting relationships
Will value and promote having strong processes as a way of achieving consistent, high quality, repeatable results
Experience in management consultancy, product owner or scrum-master roles would be very relevant
Ability to act effectively as a brand ambassador
Excellent verbal and written skills
Willingness to travel
Must have English and Spanish professional working proficiency or fluent

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Facilitator, Consulting & Innovation

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