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Help lead our Food and Beverage team and set the standard for hospitality at LEGOLAND Resort! Guide and mentor your team to ensure exceptional dining experiences for our guests. We’re looking for team leads who are organized, focused, accountable, and above all, carry a positive attitude every day. The sky is the limit for what you’ll go on to achieve next! Ignite your passion, pursue what matters.
Job Responsibility:
Work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests
Greet and help customers as they enter the restaurant or approach food lines and counters
Leads and works effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests
Monitor and ensure all staff comply with shift times and scheduled breaks to maintain operational efficiency
Oversee when team members take breaks and/or lunches, adhering to local labor laws, to ensure meal violations and overtime (unless authorized) are limited
Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile
Lead all aspects of cooking, serving, and otherwise preparing food according to recipes, policies and procedures, including timeliness and proper temperatures
Ensure all food products meet quality standards
promptly alert management and remove any items that do not meet these expectations
Scrape food residues, wash dishes, and unload clean dishes, ensuring all items are sanitized and stored properly
Clean tables and seating areas so guests can be seated quickly
Transfers supplies and equipment between storage and work areas by hand or by cart
Coordinate and assist in setting up and breaking down stations designated by the manager
Use and care for kitchen equipment, including knives, stoves, freezers, and other machinery
Coordinate and assist in maintaining a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces
Assist with daily safety observations and report safety hazards discovered in the location to management immediately
Maintain daily temperature logs
Complete opening and closing station checklists
Work in a fast-paced and multi-task environment with varying temperatures, both indoor and outdoor
Assist with catering and special events as needed
Adhere to the uniform policy
Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal
Requirements:
Food and Beverage Service Experience preferred
Great customer service and interpersonal skills
Strong Leadership and supervisory skills
Able to pass a Food Handler certification exam
Sufficient education or training to read, write, count and follow verbal and written instructions
Be able to work quickly and concisely under pressure
Available to work holidays and weekends as well as shorter or longer hours due to business volume
Frequent lifting, pushing, pulling, bending, squatting, and stooping
Expect constant walking and standing during shifts
Occasional crawling and climbing
Frequent lifting of 20 to 40 pounds, including lifting trays over the shoulder
Ability to lift up to 60 pounds
The role will require wearing uniforms and Personal Protective Equipment (PPE)
Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions
Exposure to extreme temperature changes
What we offer:
medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage