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The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact. A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.
Job Responsibility:
Provide leadership and instill a culture and work environment based upon respect
Understand all policies, procedures, standards, specifications, guidelines for The Quin
Provide opportunities for staff to learn, grow and develop their abilities through training of employees
Create a positive, productive working environment
Maintain F&B marketing and other marketing activities and club programming initiatives
Assume 100% responsibility for the quality of services provided
Fill in where needed to ensure guest service standards and efficient operations
Continually strive to develop the staff in all areas of professional development
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members
Investigate and resolve member complaints regarding food quality and service
Complete projects delegated by Manager in a timely manner
Respond to guest inquiries with regards to events and group reservations when required
Handle guest requests/complaints as necessary
Maintain inventory of supplies
Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests
Requirements:
At least 1-2 years of progressive experience in a hotel or restaurant
Service oriented style with professional presentations skills
Results-driven leader who can champion a vision and roadmap
Reliable, focused and passionate individual who can lead by example
A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
Good oral and written communication skills
Detail oriented and excellent follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business