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Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you… This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport; we are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members. The Supervisor is responsible for supporting the day-to-day operations of the restaurant, ensuring a high standard of customer service, and overseeing all the staff. You will assist with staff training, service quality, and ensuring guests have a positive dining experience. You will also step in to manage operations in the absence of the General Manager or Deputy Manager.
Job Responsibility:
Supervise and coordinate the activities of front-of-house staff to ensure excellent customer service
Manage and supervise kitchen staff, including scheduling, training, and performance management
Ensure food is prepared and presented to high-quality standards
Maintain kitchen inventory, order supplies, and manage stock levels to minimize waste
Ensure compliance with food safety, health, and hygiene regulations
Assist in training and mentoring staff to meet service standards
Ensure the dining area is clean, organized, and properly set up for service
Address and resolve customer complaints or concerns promptly and professionally
Maintain Brand food quality, quick service and cleanliness standards
Maintain HACCP policies for all restaurant activities across shifts
Assist in maintaining inventory levels and placing orders when necessary
Monitor staff performance and provide constructive feedback to enhance service quality
Support the management team with daily tasks, including scheduling and reporting
Requirements:
Previous experience in a supervisory or similar role in the hospitality industry
Strong leadership and communication skills
Strong knowledge of kitchen operations, food preparation, and safety standards
Excellent customer service skills and a positive attitude
Ability to work in a fast-paced environment and handle multiple tasks
Knowledge of health, safety, and hygiene regulations
Flexibility to work various shifts, including evenings, weekends, and holidays