F&B Supervisor - Room Service

• Supervise and coordinate all room service operations during assigned shifts
• Ensure timely delivery of food and beverages to guest rooms with high service standards
• Monitor order accuracy, presentation, and quality before dispatch
• Train, guide, and motivate team members to deliver excellent customer service
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Maintain cleanliness, hygiene, and safety standards in accordance with regulations
• Coordinate with kitchen and other departments to ensure smooth operations
• Manage staff scheduling, attendance, and performance
• Monitor inventory levels and ensure proper stock control
• Assist in implementing service improvements and upselling strategies

• Minimum 2–3 years of experience in F&B service, preferably in room service or hotel operations
• Prior supervisory or team leadership experience preferred
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and handle pressure
• Good organizational and problem-solving skills
• Knowledge of food safety, hygiene standards, and service etiquette
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
• Excellent reading, writing, and oral proficiency in English language
• Must be able to speak, read, and write Bahasa Malaysia
• Must have the right to work in Malaysia

Prior supervisory or team leadership experience preferred

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals