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Four Seasons Logo Four Seasons · Hospitality and Tourism

F&B Supervisor - In Room Dining

Italy, Venice · Job Posted May 04, 2026
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Job Description

The IRD Supervisor plays a key role in delivering an exceptional In‑Room Dining experience that reflects Four Seasons standards of service, quality, and personalized hospitality. This position supports the Food & Beverage leadership team by supervising daily IRD operations, guiding service staff, and ensuring seamless coordination between service, kitchen, and guest needs, while consistently exceeding expectations.

Job Responsibility

  • Supervise daily In‑Room Dining operations, ensuring efficient, timely, and high‑quality service delivery
  • Lead, motivate, and support the IRD service team during shifts, ensuring consistent Four Seasons service standards
  • Ensure a warm, attentive, and personalized guest experience in all IRD interactions
  • Coordinate closely with Culinary and Stewarding teams to ensure smooth operational flow and service execution
  • Monitor order taking, tray setup, delivery, and retrieval to ensure accuracy, presentation, and timeliness
  • Anticipate guest needs, handle complaints, and manage service recovery with professionalism and discretion
  • Oversee mise en place, service readiness, and overall service quality before, during, and after service periods
  • Ensure compliance with hygiene, safety, and HACCP regulations at all times
  • Support inventory control, ordering procedures, and stock management for IRD operations
  • Assist with staff coaching, training, and performance development to drive service excellence
  • Foster a positive, collaborative, and guest‑centric work environment

Requirements

  • 2–3 years of experience in a Food & Beverage operational role, ideally within luxury hospitality or fine dining
  • Previous exposure to In‑Room Dining or similar service environments is a strong advantage
  • Fluency in English and Italian
  • Strong leadership abilities with a hands-on approach to supervising teams
  • Strong organizational skills, attention to detail, and polished professional presence
  • Knowledge of HACCP standards and luxury service practices
  • Flexibility to work shifts, weekends, and holidays
  • Excellent communication and interpersonal skills, with the ability to connect authentically with guests and inspire your team
  • A refined sense of taste, attention to detail, and a genuine passion for creating memorable experiences

Nice to have

Previous exposure to In‑Room Dining or similar service environments is a strong advantage

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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