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F&B Supervisor - Banquet is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The position provides an enjoyable, expertly served beverage or dining experience for large dinners, receptions and events conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. F&B Supervisor - Banquet anticipates and services guests needs before being asked and are knowledgeable about all events options.
Job Responsibility:
Follow proper payroll and uniform procedures
Offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards
Have superior knowledge and execute efficiently the sequence of service for all events
Anticipate and service guest's requirements before request is necessary
Serve and clear food and beverage items in an unobtrusive and professional manner
Be familiar with wine and beverage service including stemware and appropriate garnishes
Be well versed with all Food and Beverage offerings in the function spaces
Train all new employees in accordance with the standard training manual
Ensure all opening and closing side work duties assigned are completed
Supervise the function rooms in the absence of the manager/assistant manager
Handle and resolve all guest concerns and inform management immediately
Promote a positive and healthy working environment
Inspect all physical aspects of the function spaces and action accordingly
Check and ensure that all tables are properly set, tabletop items are clean and polished, chairs are ticked in, and the overall condition of the function spaces is defect free
Be vigilant throughout service and ensure efficient service anticipating every guest need
Carry trays, bus and reset table with linen, china, glass and silver
Change ashtray, serve cigarettes, crumb tables and offer after events drink and cigars
Ascertain a guest's satisfaction and handle any problem which may arise
Handle a guest walk out
Service all needs for any function
Report any accident immediately to a manager
Recognize and address potential intoxicated disruptive or undesirable guests
Respond properly in any hotel emergency or safety situation
Move tables and chairs
Breakdown any buffets, displays or side stations when needed
Clean service area when needed
Clean the event spaces and the area surrounding it when needed
Perform other tasks or projects as assigned by hotel management
Requirements:
Poses an affinity for guest service
Excellent personal presentation and interpersonal skills
Good knowledge in food and beverage, knowledge in wine will be an advantage
Ability to use the Micros Operating System is an advantage
Ability to lift up to 60lbs
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs
Must have the right to work in Malaysia
Nice to have:
Knowledge in wine
Ability to use the Micros Operating System
What we offer:
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts