F&B Service Expert Job at Marriott Bonvoy (London)

Job Description

Explore our very big world. We are looking for a passionate Food & Beverage Service Expert to join our wonderful team at London Marriott Hotel County Hall and our awarded Gillray’s Steakhouse & Bar. Work in London’s most photographed destination! You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you’ll make: Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our experts, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.

Job Responsibility

Prepare and serve alcoholic and non-alcoholic beverages based on customer orders
Mix, garnish, and serve drinks in accordance with standard recipes and customer preferences
Provide exceptional customer service in a friendly and professional manner
Take customer orders, process payments, and ensure a smooth and enjoyable dining or bar experience
Maintain cleanliness and organization of the bar area, including washing glassware and cleaning surfaces
Monitor customer behavior and consumption of alcohol to ensure a safe and responsible drinking environment
Restock bar supplies, including liquor, mixers, garnishes, and glassware
Ensure all health and safety regulations are followed, including maintaining a clean and hygienic bar
Handle customer complaints or concerns promptly and professionally
Work collaboratively with other team members to ensure efficient bar operations
Maintain knowledge of current drink trends and bar specials to make recommendations to customers
Check identification to verify legal drinking age

Requirements

A warm, people-oriented demeanor
A team-player attitude
A safety-first approach
Positive outlook and dependability
Ability to move and lift objects weighing up to 50 lbs
Ability to reach overhead and below your knees, including bending, twisting, pulling and stooping
Ability to move over uneven or sloping surfaces
Completion of safety training and certification prior to employment

What we offer

Team-spirited co-workers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

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F&B Service Expert

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