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The F&B Server - Room Service is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Server position provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
Job Responsibility:
Deliver food orders including any special needs or requests to the guest in-room
Check completed kitchen orders with the order taker or guest’s original order
Transport items to the guestroom in a timely manner to ensure proper food quality
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Communicate options for removal of trays and dishware
Respond to request for tray removal according to established time standards
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks securing room number and signature
Properly settle voided checks or complimentary meals
Take guest orders in the absence of order taker
Plate and prepare small food items
Perform other tasks or projects as assigned by hotel management
Requirements:
High level of wine and food knowledge
Excellent personal presentation and interpersonal skills
Ability to perform to Four Seasons Standards and learn the Sequence of Service
Ability to perform additional side work, greet and seat guests in the absence of the hostess, take reservations
Ability to use the Micros Operating System
Ability to lift up to 60lbs
Flexible schedule with the ability to work all shifts, weekends and holidays
Outgoing personality and a can-do approach
Speak, read and write Bahasa Malaysia
Fluent in English
Must have the right to work in Malaysia
What we offer:
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work