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Four Seasons Hotel and Residences is seeking candidates to join our Commercial team as our F&B Sales Manager. This role will be responsible for business generation as it relates to prospecting, securing, and setting the strategy for all weddings, social, and event business for all Private Dining outlets at our hotel, particularly in Chemin a la Mer and Miss River restaurants. This position will secure and service, through promotion and prospecting, while maintaining standards and revenue. This position will coordinate all requirements for various events groups booked. Ideally, this position will spend approximately 75% of their shift in sales and 25% in servicing. The Food and Beverage Sales Manager is accountable for ensuring quotas and goals are met and ensuring that direct sales activities are focused on generating the maximum revenue per available room for the resort’s overall success. This position requires a high degree of independent judgement and discretion in decision-making.
Job Responsibility:
Responsible for enforcing minimum spends and working with event organizer to plan the event
Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process
Communicate the needs and expectations of the client with all departments in the hotel
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Review all function spaces with banquet and restaurant teams to ensure satisfaction of clients at the outset of all events
Ability to find solutions to any issues that arise throughout the planning and event process
Work closely with restaurant management and culinary teams to create custom menus
Create sales packages to drive revenue
Accountable for ensuring quotas and goals are met
Ensuring that direct sales activities are focused on generating the maximum revenue per available room for the resort’s overall success
Requirements:
Must have previous restaurant or catering sales experience
Previous restaurant or resort experience required
College degree and 2+ years management or supervisory experience in Rooms or Food and Beverage Division, preferably in a luxury setting
Strong knowledge of the complexities of selling and competing with other mountain resorts and destinations
Ability to utilize computerized operational systems (PowerPoint, Ideas, Excel, Word, Outlook, FO system, Opera, and Salesforce (Golden Sales & Catering))
Self-starter, sound analyzer, and problem solver
Excellent writing, presentation, and communication skills, with a strong sense of quality and a creative mindset
Ability to multi-task effectively, managing multiple projects while cognizant of deadlines and priorities
Develop and use good business acumen and demonstrate "business operating skills"
The ability to be vigilantly attentive to detail, monitor quality, and be obsessively service-oriented
The ability to be versatile, flexible, show stress management, manage criticism, and manage conflict effectively
Must have excellent interpersonal skills
The ability to be a public ambassador for Four Seasons Hotels & Residences
Fluency in English is required for this location
Applicants must have current work authorization in the United States
What we offer:
A Rewarding Work Culture, with mentoring, training and development opportunities
Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
401k participation with a company matching program after 30 days of employment
Discounted Accommodations at Four Seasons Worldwide
Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary uniforms that are laundered by our housekeeping department