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Assists the Reservations Manager in the supervision and control of the food & beverage reservations operational procedures. This includes preparation of maintaining a complete and up to date reservation, diligent follow ups on reservations, assisting with preparation of monthly rosters if require, and monitoring booking demand and trends and ensuring the maximisation of the outlets to maximised the revenue opportunities in all aspects. Officers promotes outlets through phone contacts and maintains a good relationship with business contacts by assisting in doing eDM blast. Also, to contribute positively to Engagement Survey results by being positively in all aspects of departmental & inter-departmental issues.
Job Responsibility:
Assist the Reservations Manager in supervision and control of food & beverage reservations operational procedures
Handle daily Outlets Reservations and 3rd party Reservations Platforms
Take charge of systematic monitoring and follow-up of reservations
Help review work methods and procedures in F&B Reservation
Actively manage/sell the restaurants at 100% occupancy
Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%
Keep the Reservations Manager informed of daily reservation developments
Check all big group with deposits/guaranteed for 10 diners an above or Private Rooms, seminars bookings
Handle guest complains and Customer Care guest complains
Ensure data update for all promotions are updated
Establish and set targets to achieving office goals for officer productivity
Responsible for developing, organising and implementing individual officer
Work with the Reservations Manager in providing recognition
Lead the monthly reservations meeting
Monitor daily booking trends, demand and pick-up patterns
Requirements:
Candidate must possess at least a Professional Certificate/NiTEC, any field
Relevant experience with hotel Rooms/F&B reservations is a big plus
Great customer service, communication, multi-tasking & interpersonal skills