F&B Reservations Officer

• Assists the Reservations Manager in the supervision and control of the food & beverage reservations operational procedures
• Preparation of maintaining a complete and up to date reservation
• Diligent follow ups on reservations
• Assisting with preparation of monthly rosters if require
• Monitoring booking demand and trends and ensuring the maximisation of the outlets to maximised the revenue opportunities in all aspects
• Promotes outlets through phone contacts and maintains a good relationship with business contacts by assisting in doing eDM blast
• Contribute positively to Engagement Survey results by being positively in all aspects of departmental & inter-departmental issues
• Responsible in handling daily Outlets Reservations and 3rd party Reservations Platforms delegates it’s accordingly besides the Sevenrooms
• Takes charge of the systematic and monitor the following up, orderly filing of reservations correspondence and ensure that they are updated in Sevenrooms accordingly
• Helps in the review of work methods and procedures in F&B Reservation, recommends changes when necessary to improve quality of work
• Actively managing/selling the restaurants at 100% occupancy thru ensuring the team reconfirming all reservations includes both seminars, group bookings to maximise the revenues
• Ensuring that all details are input in Sevenrooms accordingly
• Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%
• Keeps the Reservations Manager informed of daily reservation developments and closely co-ordinates with respective outlets and the relevant department during high demands situations especially the outlets
• Check all the big group with deposits/guaranteed for 10 diners an above or Private Rooms, seminars bookings are correctly inputs in Sevenrooms
• Discharges functions in accordance with the hotel policy
• Handles guest complains and Customer Care guest complains
• Conducts the necessary investigations and co-ordinates with the Reservations Manager for advice/approval
• Ensures data update for all promotions are updated accordingly and updates all the relevant departments
• Establishes and sets in place targets to achieving office goals for officer productivity
• Responsible for developing, organising and implementing individual officer
• Works with the Reservations Manager in providing recognition and seeking opportunities to celebrate achievements with individual or the F&B Reservations team
• Lead the monthly reservations meeting and prepare the necessary agenda
• Monitors daily booking trends, demand and pick-up patterns from various sources and updates the Reservations Manager if necessary
• Any other duties as may be assigned from time to time

• Candidate must possess at least a Professional Certificate/NiTEC, any field
• Relevant experience with hotel Rooms/F&B reservations is a big plus
• Great customer service, communication, multi-tasking & interpersonal skills
• A great team player
• Able to start work within short notice period

Fresh graduates are welcome too