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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

F&B Reservations and Experience Coordinator

Costa Rica, Papagayo · Job Posted March 21, 2026
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Job Description

Ladies and Gentlemen who embody the spirit of Nekajui, a Ritz‑Carlton Reserve, serving as curators of the guest’s gastronomic journey and the primary point of contact for all restaurant reservations and culinary experiences throughout the Resort and Residences. This role orchestrates with exceptional precision every dining request—ranging from restaurant reservations to private in‑residence experiences such as bespoke chef services, personalized BBQs, themed dinners, and exclusive villa setups—ensuring each interaction is crafted with anticipatory service and refined discretion.

Job Responsibility

  • Serve as the primary point of contact for all restaurant reservations and Food & Beverage inquiries
  • Coordinate and confirm all dining reservations
  • Manage and orchestrate all in‑residence culinary experiences
  • Ensure clear, real‑time communication with Restaurants, Culinary, IVD, Guest Experience, Pre‑Arrival, and Residences Services
  • Identify and anticipate guest preferences, allergies, and special needs
  • Provide elegant and timely follow‑up on celebrations, dietary needs, custom menus, or private Residence experiences
  • Ensure all outgoing information is accurate, updated, and consistent
  • Maintain continuous communication with Guest Experience and Pre‑Arrival teams
  • Lead the use, accuracy, and optimization of OpenTable
  • Identify enhancement opportunities to elevate the guest experience and contribute to revenue
  • Provide safe, elegant, and respectful assistance to guests with disabilities or special needs
  • Welcome each guest with genuine warmth and personalized recognition
  • Assess party size, preferences, and any special requirements to determine the ideal seating arrangement
  • Guide guests gracefully to their table
  • Ensure each table is properly set, clean, and fully prepared
  • Manage the arrival flow
  • Offer sincere, gracious farewells
  • Support management in training and onboarding new Ladies & Gentlemen
  • Provide ongoing feedback to Leadership regarding operational opportunities
  • Support scheduling and service planning
  • Act as an extension of Leadership by role‑modeling professionalism
  • Assist in ensuring departmental compliance with quality assurance, safety, and operational standards
  • Perform additional tasks or special projects assigned by management

Requirements

  • Previous experience (1–2 years) in luxury hospitality, fine dining restaurants, guest experience coordination, or reservations management
  • Experience managing culinary or in‑residence dining experiences, including private chef services or bespoke events
  • Prior use of OpenTable or other advanced reservation platforms, ideally in a high‑end or luxury environment
  • Full professional proficiency in English and Spanish, both spoken and written
  • Strong proficiency in Opera, GXP, Microsoft 365, and digital communication platforms
  • Basic skills in design or visual‑creation tools (e.g., Canva, Adobe Illustrator, or light photo editing)
  • Familiarity with luxury hospitality standards, Forbes service principles, and personalized guest experience methodologies
  • Demonstrated ability to deliver anticipatory, personalized, and emotionally engaging service
  • Strong cultural awareness and the ability to interact gracefully with high‑profile guests
  • High level of poise, emotional intelligence, and discretion
  • Ability to stand, walk, or move consistently throughout the shift
  • Capacity to reach above the shoulders and below the knees
  • Perform light physical tasks such as lifting, carrying, pushing, or pulling items up to 10 pounds

Nice to have

  • Bachelor’s degree in Hospitality Management, Tourism, Culinary Arts, or a related field
  • Additional certifications in luxury service, guest experience, or restaurant management
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