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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

F&B Manager

Thailand, Chiang Rai · Job Posted April 05, 2026
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Job Description

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Job Responsibility

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
  • Maintains a positive cost management index for kitchen and restaurant operations
  • Utilizes budgets to understand financial objectives
  • Manages the Food and Beverage departments (not catering sales)
  • Supervises and manages employees
  • Manages all day-to-day operations
  • Oversees all culinary, restaurant, beverage and room service operations
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
  • Provides excellent customer service to all employees
  • Responds quickly and proactively to employee's concerns
  • Provides a learning atmosphere with a focus on continuous improvement
  • Provides proactive coaching and counseling to team members
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Monitors and maintains the productivity level of employees
  • Develops specific goals and plans to prioritize, organize, and accomplish work
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals
  • Sets clear expectations with the employees and team leaders
  • Provides excellent customer service
  • Responds quickly and proactively to guest's concerns
  • Understands the brand's service culture
  • Drives alignment of all employees to the brand's service culture
  • Sets service expectations for all guests
  • Takes ownership of a guest complaint/problem until it is resolved
  • Verifies all banquet functions are up to standard and exceed guest's expectations
  • Provides services that are above and beyond for customer satisfaction and retention
  • Improves service by communicating and assisting individuals to understand guest needs
  • Serves as a role model to demonstrate appropriate behaviors
  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Conducts performance reviews in a timely manner
  • Promotes both Guarantee of Fair Treatment and Open Door policies
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results
  • Complies with all corporate accounting procedures
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Analyzes information and evaluates results to choose the best solution and solve problems
  • Drives effective departmental communication and information systems through logs, department meetings and property meetings

Requirements

  • High school diploma or GED
  • 4 years experience in the food and beverage, culinary, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the food and beverage, culinary, or related professional area
  • Knowledge and proficiency of all applicable food and beverage laws and regulations
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