F&B Manager UK&I Job at JLL (London)

Job Description

This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of the food services program including, micro markets, conference centers, catering, office coffee & and beverage service as well as vending. This role reports into the regional structure and is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations.

Job Responsibility

Oversee all Food Service operations and activities including Third Party Service Contractors, developing and implementing operational procedures and performance measures to ensure reliability and consistency
Manage catering needs for designated Client business and/or events located within selected Conference Centers
Planning, designing, and implementing a comprehensive food-based nutrition and wellness program with continuous improvement initiatives
Comprehensive financial management including budget planning, cost control, reporting and analytics
Serve as the point of contact for client escalations, enquiries or issues related to Food Services
Proactively develop and manage Client relationships through matrix management structures, ensuring that expected service levels are achieved through performance optimization
Monitor and manage 3rd party vendor performance while driving program management best practices and improvements across the UK & Ireland portfolio

Requirements

Bachelor's Degree, or master's degree, preferred, or equivalent combination of education and experience
Minimum of five to ten years progressive experience in foodservice/hospitality management experience
Strong vendor management experience
Strong background in a leadership role with exposure to contract management, customer service, people development, food services
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with performance metrics, data analytics, and dashboard reporting
Strong communication, presentation and listening skills
Ability to work with clients at all levels of an organization
Financial management and budgeting experience

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F&B Manager UK&I

Job Description

Job Responsibility

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