F&B Lead

F&B Lead l NEC Exhibitions l Birmingham. We are Levy. We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London – we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. ROLE PURPOSE: The overall purpose of the role of Food & Beverage Lead at Levy is a hands -on, primarily retail-focused to ensure the smooth operation and success of events held at the venue. As the face of the designated area(s) within the venue, the Food & Beverage Lead plays a crucial role in providing exceptional customer experiences to all visitors. The primary responsibility of the Food & Beverage Lead is to lead a team of staff members in delivering food and drink services in accordance with event instructions. This includes but is not limited to, serving customers and clients, managing sales, and ensuring compliance with relevant regulations, particularly regarding the sale and service of alcohol for those over 18 years old. In addition to overseeing day-to-day operations, the Food & Beverage Lead is expected to embody the CARE mantra and uphold key behaviours such as teamwork and collaboration. This entails fostering a positive work environment where staff members are encouraged to excel and shine in their roles. Ultimately, the Food & Beverage Lead plays a pivotal role in delivering a seamless and memorable experience for every guest. Overall, this role is critical to driving retail performance while supporting broader hospitality operations as necessary, ensuring consistently high standards across all event spaces.