F&B Lead - NEC Exhibitions

• Provide effective leadership to a team of staff members, including training, coaching, and supervision to ensure high performance and productivity levels
• Set clear expectations and objectives for team members and monitor their progress accordingly
• Oversee the smooth operation of food and drink services, ensuring that all tasks are carried out efficiently and in accordance with event instructions
• All delivery of food and drink to meet Levy standards and expectations
• Maintain a strong focus on delivering exceptional customer experiences to all visitors and guests
• Lead by example in providing friendly, professional, and efficient service, addressing any customer concerns or inquiries promptly and effectively
• Manage the sale and service of food, beverages, and merchandise, ensuring accuracy in transactions and compliance with relevant regulations, particularly regarding the sale and service of alcohol
• Monitor inventory levels and replenish supplies as needed to meet customer demand
• Foster a positive and collaborative work environment among team members, encouraging open communication, teamwork, and mutual support
• Coordinate with other team leaders and departments to ensure seamless coordination and execution of tasks
• Adhere to health and safety protocols, ensuring the safety and well-being of staff members, customers, and visitors at all times
• Conduct regular inspections and safety walks to identify and address potential hazards or concerns
• Monitor team performance and conduct regular performance evaluations, providing constructive feedback and coaching to support individual development and improvement
• Recognize outstanding performance to motivate team members and enhance morale to your direct line manager
• Ensure compliance with all relevant regulations, licensing requirements, and company policies, including those related to food safety, hygiene standards, and alcohol licensing
• Keep abreast of any changes or updates to regulations and implement necessary adjustments accordingly
• Identify opportunities for process improvements and efficiency enhancements within the team and across operations
• Actively contribute to the implementation of best practices and initiatives aimed at enhancing the overall quality of service and customer satisfaction

• Previous experience in a retail and/or hospitality or events-related role is desirable, with demonstrated experience in leading teams and delivering exceptional customer service
• Strong leadership abilities, with the capacity to motivate and inspire team members to perform at their best
• Experience in effectively delegating tasks and managing staff to ensure smooth operations
• Excellent communication skills, both verbal and written, with the ability to liaise effectively with team members, clients, and guests
• Capable of providing clear instructions and feedback to ensure tasks are carried out efficiently
• A genuine passion for delivering outstanding customer experiences, with a customer-centric approach to service delivery
• Ability to anticipate and respond to customer needs promptly and effectively
• Highly adaptable and able to work in a fast-paced and dynamic environment
• Willingness to work across different departments as required and business streams within the NEC campus as required
• A collaborative mindset with the ability to work effectively as part of a team
• Encourages teamwork and cooperation among team members to achieve common goals
• Meticulous attention to detail with the ability to maintain high standards of quality and presentation in service delivery
• Capable of overseeing multiple tasks simultaneously without compromising quality
• Proactive and self-motivated, with the ability to take initiative and problem-solve effectively in challenging situations
• Demonstrates resilience and composure under pressure
• Knowledge of relevant regulations and standards, particularly regarding the sale of food and drink and service of alcohol
• Ensures compliance with health and safety protocols, licensing requirements, and company policies at all times
• Shares and embodies the values and mission of Levy including a commitment to excellence, teamwork, and continuous improvement
• Demonstrates a positive attitude and enthusiasm for contributing to the success of the NEC and its events

Previous experience in a retail and/or hospitality or events-related role is desirable

• Competitive salary and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: AvivaDigicare,Medicash(dental, optical, therapy treatments)
• Mental health support: 24/7 Employee AssistanceProgramme
• Family benefits:Enhanced maternity, paternity, andadoptionleave
• 2 days’additionalleave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% offPureGymmemberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoingtrainingand structured career pathways
• Meals on duty included