F&B Hotel Front of House Lead Job at Aramark (Carlsbad)

Job Description

Help lead our Hotel Food and Beverage Front of House team and set the standard for hospitality at LEGOLAND Resort! Guide and mentor your team to ensure exceptional dining experiences for our guests. We’re looking for team players who are organized, focused, accountable, and above all, carry a positive attitude every day. The sky is the limit for what you’ll go on to achieve next! Ignite your passion, pursue what matters.

Job Responsibility

Work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests
Leads and works effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests
Act as and perform necessary duties in the absence of assistant manager
Coordinate and assist in maintaining a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces
Ensure proper stock of supplies and products through shop inventory and ordering when necessary
Ensure all food products meet quality standards
promptly alert management and remove any items that do not meet these expectations
Oversee when team members take breaks and/or lunches, adhering to local labor laws, to ensure meal violations and overtime (unless authorized) are limited
Greet and seat guests in a friendly, efficient and courteous manner
Ensure needs or requests are accommodated and allergy concerns are escalated
Direct and participate in maintaining the cleanliness and appearance of the front-of-house environment, including sweeping and mopping floors, clearing tables, scrapping dishes and ensuring buffet services are tidy and presentable for guests
Lead and engage in the delivery of food and beverages, ensure stations are well-stocked, and manage the upkeep of coffee, drink, and soda stations to enhance guest satisfaction
Work closely with the kitchen staff, providing help where needed to optimize the guest experience
Support all Front of House employees by stocking supplies, cleaning all working areas, and assisting with basic prep work as needed
Manage and count inventory for locations as needed
Assist with catering and special events as needed
Adhere to the uniform policy
Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal

Requirements

1 year of Food and Beverage Service Experience preferred
Strong problem-solving abilities and organizational skills
Proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, Excel)
Able to pass a Food Handler certification exam
Sufficient education or training to read, write, count and follow verbal and written instructions
Be able to work quickly and concisely under pressure
Available to work holidays and weekends as well as shorter or longer hours due to business volume
Frequent lifting, pushing, pulling, bending, squatting, and stooping
Expect constant walking and standing during shifts
Occasional crawling and climbing
Regularly lift and carry items weighing 20 to 40 pounds, including lifting trays overhead as part of food exposition duties
Ability to lift up to 60 pounds
The role will require wearing uniforms and Personal Protective Equipment (PPE)
Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions
Exposure to extreme temperature changes

What we offer

medical, dental, vision, and work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

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F&B Hotel Front of House Lead

Job Description

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