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F&B Hostess - Chinese Restaurant

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Four Seasons

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Location:
Malaysia , Kuala Lumpur

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Category:
Gastronomy

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The F&B Hostess is the first point of contact for guests at the Chinese Restaurant, responsible for delivering a warm, gracious, and culturally attuned welcome. This role ensures smooth reservation management and seating flow while enhancing the overall dining experience through attentive coordination and personalized service, in line with luxury hospitality standards.

Job Responsibility:

  • Greet and welcome guests with warmth, professionalism, and cultural sensitivity
  • Manage reservations, walk-ins, and seating arrangements efficiently using the restaurant booking system
  • Maintain an organized table allocation plan, including private dining rooms and large group bookings
  • Escort guests to tables and present menus, highlighting signature dishes or specials when appropriate
  • Handle guest inquiries, special requests (e.g., dietary restrictions, celebrations), and complaints tactfully
  • Coordinate closely with service and kitchen teams to ensure smooth and timely operations
  • Support the management of VIP guests and special occasions, ensuring personalized experiences
  • Monitor dining room flow, especially during peak meal periods and family-style dining service
  • Maintain cleanliness and presentation of the reception/host stand area
  • Uphold brand standards, grooming, and hygiene at all times
  • Assist with administrative duties such as reservation confirmations and guest database updates

Requirements:

  • Previous experience in a similar role within a luxury hotel or upscale Chinese restaurant preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities in a fast-paced environment
  • Professional appearance with a polished and welcoming demeanor
  • Ability to remain calm and composed under pressure
  • Familiarity with reservation systems is an advantage
  • Fluency in English
  • proficiency in Mandarin or Cantonese is highly preferred
  • Understanding of Chinese dining etiquette and culture is an advantage
  • Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
  • Must have the right to work in Malaysia

Nice to have:

  • Familiarity with reservation systems is an advantage
  • Understanding of Chinese dining etiquette and culture is an advantage
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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