F&B Guest Relations Manager

• Support Restaurant Managers in planning, organizing, controlling and directing the work of Hostess team and Restaurant Reservations team, ensuring guest satisfaction
• Coordinate and make sure all VIP and Hotel Guests special requests are handled efficiently and accurately
• Provide full assistance to guests concerning general queries all the restaurants
• Professionally collecting information about guest preferences, special conditions, food allergies, main purpose of the guests, etc
• Respond to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests
• Obtain familiarity with restaurant policies and procedures about training, safety and security
• Understanding all outlet layouts and table/ floor plans
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
• Provide knowledge and skill training to the team both on the job and classroom training
• Attend regular operational meetings to ensure effective coordination and cooperation between departments
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
• Requires ability to operate computer equipment and other food & beverage computer systems

• One to two years’ previous experience as an Assistant Outlet Manager in Food & Beverage outlet is preferable
• College education or equivalent experience
• Previous employment experience in a similar position with other luxury Hotels will be an added advantage
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
• Requires ability to operate computer equipment and other food & beverage computer systems
• Requires reading, writing and oral proficiency in the English language
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
• Positive attitude with a generous and uplifting team approach
• Ability to proactively anticipate and prioritize the needs of the guest
• Energetic and professional approach to his/her craft
• Fluency in Thai and working proficiency in English are essential requirements
• Must hold the legal right to work in Thailand

Previous employment experience in a similar position with other luxury Hotels

• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence