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F&B Guest Relations Executive

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Marriott Bonvoy

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Location:
Thailand , Phuket

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

F&B Guest Relations Executive position at Four Points by Sheraton Phuket Patong Beach Resort. Responsible for ensuring staff works together as a team, maintaining service standards, monitoring dining areas, and assisting with various operational duties in a hospitality environment.

Job Responsibility:

  • Ensure staff is working together as a team
  • Ensure optimum service and guest needs are met
  • Complete opening and closing duties
  • Maintain cleanliness of work areas
  • Monitor dining rooms for seating availability, service, safety
  • Complete maintenance work orders
  • Report incidents and accidents
  • Assist management in hiring, training, scheduling, evaluating employees
  • Follow company safety and security policies
  • Welcome and acknowledge all guests
  • Develop positive working relationships
  • Ensure adherence to quality expectations
  • Perform other reasonable job duties as requested

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience required
  • No license or certification required
  • Ability to ensure staff works together as a team
  • Complete opening and closing duties
  • Maintain cleanliness of work areas
  • Monitor dining rooms for seating availability, service, safety
  • Complete maintenance work orders
  • Report incidents and accidents
  • Document pertinent information
  • Follow company safety and security policies
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests
  • Speak using clear and professional language
  • Develop positive working relationships
  • Read and visually verify information
  • Stand, sit, or walk for extended periods
  • Lift objects up to 50 pounds
  • Move through narrow, confined, or elevated spaces
  • Move up and down stairs and service ramps
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Supportive community environment
  • Global team belonging
  • Professional development opportunities

Additional Information:

Job Posted:
November 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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