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F&B Guest Relations Agent

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Four Seasons

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Location:
Italy , Taormina

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Reporting to the Restaurant Manager, you will be responsible for ensuring an exceptional welcoming experience to our Guests. Responsibilities will include coordinating Guest reservations and responding to inquiries, reviewing the reservations to organize the best table allocation. You will ensure you develop a complete knowledge of all menu items and daily specials, support the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing capacities of our servers, prepare bills and ascertaining Guests’ satisfaction.

Job Responsibility:

  • Ensure an exceptional welcoming experience to Guests
  • Coordinate Guest reservations and respond to inquiries
  • Review reservations to organize the best table allocation
  • Develop a complete knowledge of all menu items and daily specials
  • Support the set-up of the room
  • Maintain a station chart and cover count for the restaurant while recognizing capacities of servers
  • Prepare bills and ascertain Guests’ satisfaction
  • Set up host/hostess stand
  • Make recommendations as to the set-up of the room
  • Answer telephones according to Four Seasons standards and take guest reservations or provide information
  • Anticipate the needs of Guests, respond accordingly to inquiries or problems
  • Recognize regular Guests by name and utilize the their name consistently
  • Inspect and maintain daily menus to ensure quality, condition and appearance
  • Making sure that all the reservations have been linked with Key
  • Making sure that all Guests’ F&B preferences are in Golden

Requirements:

  • High school education or equivalent experience
  • Six to twelve months of restaurant, food and beverage or equivalent experience
  • Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups
  • Working knowledge of the restaurant aspect of Four Seasons services, policies or operations
  • Knowledge or the ability to operate computer equipment and the reservations system
  • Attention to detail
  • Strong interpersonal and relationship building skills
  • Ability to multi-task with excellent organizational skills
  • Be a team player
  • Bring personal touch and energy to guest experiences
  • Reading, writing and oral proficiency in the Italian and English language

Nice to have:

International experience

What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Meals available at our Employee Restaurant
  • Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
  • Employee Recognition Programs
  • Opportunities to build a successful career with global potential

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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