F&B Guest Relations Agent

• Ensure an exceptional welcoming experience to Guests
• Coordinate Guest reservations and respond to inquiries
• Review reservations to organize the best table allocation
• Develop a complete knowledge of all menu items and daily specials
• Support the set-up of the room
• Maintain a station chart and cover count for the restaurant while recognizing capacities of servers
• Prepare bills and ascertain Guests’ satisfaction
• Set up host/hostess stand
• Make recommendations as to the set-up of the room
• Answer telephones according to Four Seasons standards and take guest reservations or provide information
• Anticipate the needs of Guests, respond accordingly to inquiries or problems
• Recognize regular Guests by name and utilize the their name consistently
• Inspect and maintain daily menus to ensure quality, condition and appearance
• Making sure that all the reservations have been linked with Key
• Making sure that all Guests’ F&B preferences are in Golden

• High school education or equivalent experience
• Six to twelve months of restaurant, food and beverage or equivalent experience
• Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups
• Working knowledge of the restaurant aspect of Four Seasons services, policies or operations
• Knowledge or the ability to operate computer equipment and the reservations system
• Attention to detail
• Strong interpersonal and relationship building skills
• Ability to multi-task with excellent organizational skills
• Be a team player
• Bring personal touch and energy to guest experiences
• Reading, writing and oral proficiency in the Italian and English language

International experience

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential