F&B Guest Relations Agent Job at Four Seasons (Taormina)

F&B Guest Relations Agent

Reporting to the Restaurant Manager, you will be responsible for ensuring an exc...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Six to twelve months of restaurant, food and beverage or equivalent experience
Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups
Working knowledge of the restaurant aspect of Four Seasons services, policies or operations
Knowledge or the ability to operate computer equipment and the reservations system
Attention to detail
Strong interpersonal and relationship building skills
Ability to multi-task with excellent organizational skills
Be a team player
Bring personal touch and energy to guest experiences

Job Responsibility

Ensure an exceptional welcoming experience to Guests
Coordinate Guest reservations and respond to inquiries
Review reservations to organize the best table allocation
Develop a complete knowledge of all menu items and daily specials
Support the set-up of the room
Maintain a station chart and cover count for the restaurant while recognizing capacities of servers
Prepare bills and ascertain Guests’ satisfaction
Set up host/hostess stand
Make recommendations as to the set-up of the room
Answer telephones according to Four Seasons standards and take guest reservations or provide information

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Guest Relations Agent

Closely deal with all requests, problems and needs of guests staying at the hote...

Location

Egypt , Hurghada

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

At least a vocational high school certificate or a related field or equivalent experience
Proven experience in the same role within the hotel industry
Knowledge of hotel operations, service standards, and guest expectations
Effective communication and interpersonal abilities
Detail-oriented and capable of managing multiple tasks and priorities
Flexibility to adapt to a dynamic and fast-paced environment
Fluency in verbal and written English is essential
Additional Russian language is a must, Arabic will be an advantage

Job Responsibility

Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly
Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have
Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation
Work in coordination with all departments and ensure the flow of necessary information
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest

Fulltime

F&B Service Agent

Our jobs aren’t just about putting food on the table or serving guests during a ...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

Job Responsibility

Follow all company and safety and security policies and procedures
report maintenance needs, accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
support team to reach common goals

Fulltime

Leisure Sales Coordinator

The Four Seasons Resorts Lāna’i is looking for a Leisure Sales Coordinator who s...

Location

United States of America , Lana'i city, Hawaii

Salary:

30.55 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Legal work authorization in United States
Ability to stand for extended periods, lift up to 35 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required
Strong skills in hotel property management systems such as Opera as well as Microsoft Office products: Word, Excel, Powerpoint and Outlook
Demonstrated strength in relationship building and customer engagement
Polished, professional brand representation with the ability to build trust with high‑expectation clients while collaborating effectively across departments and maintaining strong organizational attention to detail
Self‑starter with a creative, entrepreneurial mindset and ability to problem-solve
Ability to self-manage tasks and responsibilities with a remote based leadership team

Job Responsibility

Assist with planning of client site inspections and organize amenities and client preferences with the Resort team
Host site inspections on behalf of sales team
Entertain agents / fam trips in resort F&B outlets
Coordinate agent property visits including FAM trips
Receive and respond to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards
Prepare leisure rate quotes for Leisure Sales team
Proactively field questions and manage client requests in collaboration with Sales Managers
Prepare accurate written correspondence in English including letters, contracts, rate proposals, reports, and emails using Microsoft 360, MS Word, Excel, Golden Sales & Catering
Maintain GSC accounts including: traces, creating and updating accounts as well as recording activities
Develop and create required Sales and resort collateral such as FAM invitations, site alerts, stay itineraries, sales presentations, etc

What we offer

100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self

Fulltime

Onsite Leisure Reservations Sales Coordinator

Location

United States , Sausalito

Salary:

19.77 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must have a High School diploma, College Degree preferred
Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS)
Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment
Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
Capable of remembering guest names and using them frequently
Must be able to see, hear and speak clearly
Strong computer skills with hotel property management systems
Exceptional verbal and written communication skills in English
Ability to operate basic office equipment
computer and related programs, fax, copier, scanner, etc.

Job Responsibility

To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features
Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi
Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team
Host site inspections on behalf of sales team
Entertain agents / fam trips in resort F&B outlets
Coordinate agent property visits including FAM trips
Reconcile TA commissions weekly and investigate any commission inquiries
Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs
Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks

Fulltime

Accounting Supervisor

To assist the Credit Manager in maintaining proper credit procedures throughout ...

Location

Japan , Tokyo, Chiyoda-ku

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School/College education or equivalent experience
Minimum three to 12 months experience in related position with Four Seasons or other organization
Excellent written and verbal communication skills
Ability to read, write and speak English
Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Credit and Accounts Receivable
Require knowledge of and the ability to operate computer equipment, Microsoft Office Suite software, Opera and F&B POS systems
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Require a flexible schedule

Job Responsibility

Assist the Credit Manager in maintaining proper credit procedures throughout the hotel
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with Four Seasons’ Work Rules and Standards of Conduct
Print, prepare and mail statements for outstanding C/L accounts at least twice per week
Answer guest and credit card inquiries concerning accounts
Prepare and maintain complete, accurate and organized records for all outstanding accounts
Ensure all Travel Agent payments are properly reviewed/verified, audited
Review group and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments
Assist the Income Auditor in reconciling the City Ledger totals
Assist the Credit Manager in obtaining credit references

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50％ F&B outlet discount for other Four Seasons Hotel in Japan
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health checks up

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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F&B Guest Relations Agent

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

F&B Guest Relations Agent

F&B Guest Relations Agent

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Onsite Leisure Reservations Sales Coordinator

Accounting Supervisor

IT Training Lead

K Kitchen Representative

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