F&B Guest Relations Agent Job at Four Seasons (Taormina)

F&B Guest Relations Agent

Reporting to the Restaurant Manager, you will be responsible for ensuring an exc...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Six to twelve months of restaurant, food and beverage or equivalent experience
Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups
International experience would represent an asset
Working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel
Knowledge or the ability to operate computer equipment and the reservations system
Attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences
Reading, writing and oral proficiency in the Italian and English language

Job Responsibility

Coordinate guest reservations and respond to inquiries
Review reservations to organize the best table allocation
Develop a complete knowledge of all menu items and daily specials
Support the set-up of the room
Maintain a station chart and cover count for the restaurant while recognizing capacities of servers
Prepare bills and ascertain guests’ satisfaction
Set up host/hostess stand
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
Anticipate the needs of guests, respond accordingly to inquiries or problems, and recognize regular guests by name
Inspect and maintain daily menus to ensure quality, condition and appearance

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary dry cleaning for employee uniforms
Meals available at employee restaurant
Employee experience initiatives
Employee recognition programs
Opportunities to build a successful career with global potential

Fulltime

F&B Guest Relations Agent

Reporting to the Restaurant Manager, you will be responsible for ensuring an exc...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Six to twelve months of restaurant, food and beverage or equivalent experience
Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups
Working knowledge of the restaurant aspect of Four Seasons services, policies or operations
Knowledge or the ability to operate computer equipment and the reservations system
Attention to detail
Strong interpersonal and relationship building skills
Ability to multi-task with excellent organizational skills
Be a team player
Bring personal touch and energy to guest experiences

Job Responsibility

Ensure an exceptional welcoming experience to Guests
Coordinate Guest reservations and respond to inquiries
Review reservations to organize the best table allocation
Develop a complete knowledge of all menu items and daily specials
Support the set-up of the room
Maintain a station chart and cover count for the restaurant while recognizing capacities of servers
Prepare bills and ascertain Guests’ satisfaction
Set up host/hostess stand
Make recommendations as to the set-up of the room
Answer telephones according to Four Seasons standards and take guest reservations or provide information

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Guest Relations Agent

Closely deal with all requests, problems and needs of guests staying at the hote...

Location

Egypt , Hurghada

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

At least a vocational high school certificate or a related field or equivalent experience
Proven experience in the same role within the hotel industry
Knowledge of hotel operations, service standards, and guest expectations
Effective communication and interpersonal abilities
Detail-oriented and capable of managing multiple tasks and priorities
Flexibility to adapt to a dynamic and fast-paced environment
Fluency in verbal and written English is essential
Additional Russian language is a must, Arabic will be an advantage

Job Responsibility

Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly
Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have
Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation
Work in coordination with all departments and ensure the flow of necessary information
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest

Fulltime

F&B Service Agent

Our jobs aren’t just about putting food on the table or serving guests during a ...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

Job Responsibility

Follow all company and safety and security policies and procedures
report maintenance needs, accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
support team to reach common goals

Fulltime

Leisure Sales Coordinator

The Four Seasons Resorts Lāna’i is looking for a Leisure Sales Coordinator who s...

Location

United States of America , Lana'i city, Hawaii

Salary:

30.55 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Legal work authorization in United States
Ability to stand for extended periods, lift up to 35 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required
Strong skills in hotel property management systems such as Opera as well as Microsoft Office products: Word, Excel, Powerpoint and Outlook
Demonstrated strength in relationship building and customer engagement
Polished, professional brand representation with the ability to build trust with high‑expectation clients while collaborating effectively across departments and maintaining strong organizational attention to detail
Self‑starter with a creative, entrepreneurial mindset and ability to problem-solve
Ability to self-manage tasks and responsibilities with a remote based leadership team

Job Responsibility

Assist with planning of client site inspections and organize amenities and client preferences with the Resort team
Host site inspections on behalf of sales team
Entertain agents / fam trips in resort F&B outlets
Coordinate agent property visits including FAM trips
Receive and respond to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards
Prepare leisure rate quotes for Leisure Sales team
Proactively field questions and manage client requests in collaboration with Sales Managers
Prepare accurate written correspondence in English including letters, contracts, rate proposals, reports, and emails using Microsoft 360, MS Word, Excel, Golden Sales & Catering
Maintain GSC accounts including: traces, creating and updating accounts as well as recording activities
Develop and create required Sales and resort collateral such as FAM invitations, site alerts, stay itineraries, sales presentations, etc

What we offer

100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self

Fulltime

Onsite Leisure Reservations Sales Coordinator

Location

United States , Sausalito

Salary:

19.77 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must have a High School diploma, College Degree preferred
Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS)
Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment
Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
Capable of remembering guest names and using them frequently
Must be able to see, hear and speak clearly
Strong computer skills with hotel property management systems
Exceptional verbal and written communication skills in English
Ability to operate basic office equipment
computer and related programs, fax, copier, scanner, etc.

Job Responsibility

To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features
Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi
Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team
Host site inspections on behalf of sales team
Entertain agents / fam trips in resort F&B outlets
Coordinate agent property visits including FAM trips
Reconcile TA commissions weekly and investigate any commission inquiries
Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs
Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks

Fulltime

Accounting Supervisor

To assist the Credit Manager in maintaining proper credit procedures throughout ...

Location

Japan , Tokyo, Chiyoda-ku

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School/College education or equivalent experience
Minimum three to 12 months experience in related position with Four Seasons or other organization
Excellent written and verbal communication skills
Ability to read, write and speak English
Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Credit and Accounts Receivable
Require knowledge of and the ability to operate computer equipment, Microsoft Office Suite software, Opera and F&B POS systems
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Require a flexible schedule

Job Responsibility

Assist the Credit Manager in maintaining proper credit procedures throughout the hotel
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with Four Seasons’ Work Rules and Standards of Conduct
Print, prepare and mail statements for outstanding C/L accounts at least twice per week
Answer guest and credit card inquiries concerning accounts
Prepare and maintain complete, accurate and organized records for all outstanding accounts
Ensure all Travel Agent payments are properly reviewed/verified, audited
Review group and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments
Assist the Income Auditor in reconciling the City Ledger totals
Assist the Credit Manager in obtaining credit references

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50％ F&B outlet discount for other Four Seasons Hotel in Japan
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health checks up

Fulltime

New

Tax Manager/Senior Tax Accountant

We are looking for an experienced tax specialist to lead client tax engagements ...

Location

United States , Murrieta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Business, Economics, or a related field
At least 5 years of hands-on tax experience, including work with individual and business tax returns
Active CPA license preferred
candidates with an EA credential or substantial progress toward licensure may also be considered
Demonstrated experience reviewing or preparing corporate, partnership, individual, and nonprofit tax filings
Working knowledge of federal, state, and local tax compliance requirements, including sales and use tax considerations
Proficiency with tax preparation software, including experience with Lacerte or similar platforms
Strong leadership, client communication, and technical research skills with the ability to manage multiple priorities effectively

Job Responsibility

Direct the day-to-day work of the tax function, ensuring returns and related filings are completed accurately and submitted on schedule
Prepare and examine complex tax returns for individuals, businesses, and tax-exempt organizations, providing high-level technical review before final approval
Lead tax planning initiatives and modeling exercises that help clients make informed decisions and improve tax efficiency
Coach, mentor, and support tax staff and senior accountants by offering technical guidance, workload direction, and ongoing development feedback
Organize departmental priorities, manage seasonal deadlines, and coordinate scheduling to maintain consistent delivery during high-volume periods
Build and maintain strong client relationships by advising on tax matters, discussing planning opportunities, and identifying additional value-added services
Meet with clients virtually and in person to review returns, gather information, and discuss planning recommendations
Strengthen internal quality standards by refining review procedures, improving workflow practices, and promoting efficient tax preparation processes
Respond to tax notices, support audit-related matters, and communicate with taxing authorities to help resolve client issues
Track changes in tax legislation, interpret their impact, and share practical guidance with leadership, staff, and clients as appropriate

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

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F&B Guest Relations Agent

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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