F&B Guest Experience Job at Four Seasons (Lisboa)

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F&B Guest Experience - CURA

Location

Portugal , Lisboa

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
A minimum of 1 year of experience in a similar role within a luxury hotel or high-end restaurant environment
Strong interpersonal skills, attention to detail, and ability to work in a fast-paced, team-oriented environment
Reading, writing and oral proficiency both in Portuguese and English
Passion to interact with guests and employees in a gentle and courteous way
Anticipate guest needs, ensuring satisfaction and respond appropriately to guest requests
An impeccable appearance as you are the face of the restaurant
Attention to detail

Job Responsibility

Manage reservations across all channels while ensuring a smooth, personalized first touchpoint for every guest
Confirm and tailor each booking with detailed guest preferences, special occasions, and personalized requests in mind
Proactively monitor bookings, waitlists, and confirmations to ensure a seamless and stress-free guest journey
Strategically allocate tables to create the best possible atmosphere and enhance each guest’s dining experience
Collaborate closely with restaurant, kitchen, and service teams to deliver personalized service for VIPs, regulars, and special occasions
Prepare daily guest insights (preferences, notes, occasions) to enable highly personalized and attentive service
Manage guest flow, waiting times, and seating with clear, empathetic communication to maintain a positive experience
Maintain and update detailed guest profiles to anticipate needs while ensuring full confidentiality and discretion
Create memorable moments by recognizing occasions and coordinating thoughtful touches (e.g., preferred seating, celebrations, special amenities)
Own the end-to-end guest experience, proactively resolving issues, following up on feedback, and continuously enhancing service quality

What we offer

Competitive compensation package
Statutory vacation allowance plus one additional day of paid leave
Outstanding training programs and career development opportunities, including enriching international taskforce opportunities
Employee travel program with complimentary stays at Four Seasons properties worldwide
Provision of employee uniforms
Meals at our much-loved Sabores Employee Restaurant
A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones
Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care
Exclusive retail, spa, and food & beverage discounts within the hotel
Access to a modern, fully equipped employee on‑site gym

Fulltime

F&B Guest Experience Manager

The F&B Guest Experience Manager is responsible for curating exceptional, person...

Location

United States of America , Río Grande

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Food & Beverage operations or guest experience leadership within luxury hospitality
A genuine passion for service excellence and creating memorable guest moments
Strong leadership, communication, and interpersonal skills
High emotional intelligence and the ability to manage guest concerns gracefully
Detail-oriented mindset with a proactive, hands-on approach
Ability to work flexible schedules, including evenings, weekends, and holidays
Cultural awareness and comfort engaging with an international clientele

Job Responsibility

Lead and oversee the guest experience across all Food & Beverage outlets, ensuring consistency and excellence in service delivery
Serve as a brand ambassador by actively engaging with guests, building meaningful connections, and anticipating needs
Handle guest feedback and service recovery with professionalism, empathy, and efficiency
Collaborate with F&B leadership, Culinary teams, and Front Office to ensure seamless end-to-end guest journeys
Monitor guest satisfaction metrics, online reviews, and internal feedback to drive continuous improvement
Train, coach, and support teams in service standards, emotional luxury, and personalized interactions
Support VIP guests, special events, and bespoke dining experiences
Ensure compliance with Four Seasons policies, health and safety standards, and local regulations

What we offer

Energizing Employee Culture
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

B&F Talent (F&B Associate)

Serve food courses and alcoholic beverages to guests. Set tables according to ty...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Serve food courses and alcoholic beverages to guests
Set tables according to type of event and service standards
Answer questions on menu selections
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment

Fulltime

B&F Talent Coach (F&B Executive)

Ensure staff is working together as a team to ensure optimum service and that gu...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company and safety and security policies and procedures

Fulltime

B&F Talent Coach (F&B Supervisor)

Ensure staff is working together as a team to ensure optimum service and that gu...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company and safety and security policies and procedures

Fulltime

F&B Guest Relations Agent

Reporting to the Restaurant Manager, you will be responsible for ensuring an exc...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Six to twelve months of restaurant, food and beverage or equivalent experience
Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups
International experience would represent an asset
Working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel
Knowledge or the ability to operate computer equipment and the reservations system
Attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences
Reading, writing and oral proficiency in the Italian and English language

Job Responsibility

Coordinate guest reservations and respond to inquiries
Review reservations to organize the best table allocation
Develop a complete knowledge of all menu items and daily specials
Support the set-up of the room
Maintain a station chart and cover count for the restaurant while recognizing capacities of servers
Prepare bills and ascertain guests’ satisfaction
Set up host/hostess stand
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
Anticipate the needs of guests, respond accordingly to inquiries or problems, and recognize regular guests by name
Inspect and maintain daily menus to ensure quality, condition and appearance

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary dry cleaning for employee uniforms
Meals available at employee restaurant
Employee experience initiatives
Employee recognition programs
Opportunities to build a successful career with global potential

Fulltime

F&B Guest Relations Manager

The F&B Guest Relations Manager plans, organizes, controls and directs the Guest...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One to two years’ previous experience as an Assistant Outlet Manager in Food & Beverage outlet is preferable
College education or equivalent experience
Previous employment experience in a similar position with other luxury Hotels will be an added advantage
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Requires ability to operate computer equipment and other food & beverage computer systems
Requires reading, writing and oral proficiency in the English language
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Positive attitude with a generous and uplifting team approach
Ability to proactively anticipate and prioritize the needs of the guest
Energetic and professional approach to his/her craft

Job Responsibility

Support Restaurant Managers in planning, organizing, controlling and directing the work of Hostess team and Restaurant Reservations team, ensuring guest satisfaction
Coordinate and make sure all VIP and Hotel Guests special requests are handled efficiently and accurately
Provide full assistance to guests concerning general queries all the restaurants
Professionally collecting information about guest preferences, special conditions, food allergies, main purpose of the guests, etc
Respond to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests
Obtain familiarity with restaurant policies and procedures about training, safety and security
Understanding all outlet layouts and table/ floor plans
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Provide knowledge and skill training to the team both on the job and classroom training
Attend regular operational meetings to ensure effective coordination and cooperation between departments

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

F&B Guest Relations Agent

Reporting to the Restaurant Manager, you will be responsible for ensuring an exc...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Six to twelve months of restaurant, food and beverage or equivalent experience
Previous experience in luxury hotels and/or fine dining restaurants or restaurant groups
Working knowledge of the restaurant aspect of Four Seasons services, policies or operations
Knowledge or the ability to operate computer equipment and the reservations system
Attention to detail
Strong interpersonal and relationship building skills
Ability to multi-task with excellent organizational skills
Be a team player
Bring personal touch and energy to guest experiences

Job Responsibility

Ensure an exceptional welcoming experience to Guests
Coordinate Guest reservations and respond to inquiries
Review reservations to organize the best table allocation
Develop a complete knowledge of all menu items and daily specials
Support the set-up of the room
Maintain a station chart and cover count for the restaurant while recognizing capacities of servers
Prepare bills and ascertain Guests’ satisfaction
Set up host/hostess stand
Make recommendations as to the set-up of the room
Answer telephones according to Four Seasons standards and take guest reservations or provide information

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

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F&B Guest Experience

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