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Villatel Orland Resort is currently seeking a Food & Beverage Expeditor / Quality Assurance who will be responsible for ensuring that all food and beverage orders meet established quality, presentation, accuracy, and service standards before reaching the guest. This role acts as the critical link between the kitchen and service teams, ensuring timely execution, consistency, and exceptional guest experiences.
Job Responsibility:
Serve as the final quality checkpoint for all food and beverage orders prior to delivery or service
Verify order accuracy, portioning, plating, temperature, and presentation standards
Ensure all items meet brand, health, safety, and sanitation standards
Coordinate timing and flow of orders between kitchen, bar, and service teams
Communicate clearly and professionally with culinary and service staff to resolve issues quickly
Monitor ticket times and prioritize orders during peak service periods
Identify and address quality or service concerns proactively to prevent guest dissatisfaction
Support service recovery efforts when needed by notifying leadership of delays or issues
Maintain a clean, organized expediting area in compliance with health and safety regulations
Uphold company values, hospitality standards, and guest-first culture at all times.
Requirements:
Previous experience in food & beverage service, culinary operations, or hospitality required
Strong understanding of food quality, presentation, and service standards
Ability to work efficiently in a fast-paced environment
Excellent communication and teamwork skills
Strong attention to detail and quality control
Knowledge of food safety and sanitation practices (ServSafe required)
Ability to stand for extended periods and lift up to [30] lbs. as required