F&B Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

F&B Agent position at Lollo Italian Restaurant within W Melbourne, responsible for serving remixed luxury buffet breakfast, a la carte lunch and dinner, while Bar Lollo services Italian Spuntini. The role serves in-house W guests and the local corporate and Melbourne CBD community.

Job Responsibility:

Serve food courses and alcoholic beverages to guests
Set tables according to event type and service standards
Answer questions on menu selections
Communicate with kitchen regarding menu questions, wait times, re-cook orders, and product availability
Relay additional meal requirements, allergies, dietary needs, and special requests to kitchen
Record transactions in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and beverage
Maintain cleanliness of work areas, china, glass throughout day
Complete opening & closing duties including restocking items and turning off lights
Present physical and accurate checks to guests and process payments
Ensure uniform and personal appearance are clean and professional
Anticipate and address guests' service needs
Communicate with clear and professional language
Develop and maintain positive working relationships with colleagues
Support team to reach common goals
Listen and respond appropriately to concerns of other team members
Perform other reasonable job duties as requested by Supervisors

Requirements:

Experience in a dynamic restaurant setting
Proactive and upbeat demeanor
Keen to take on new challenges and grow within career
Current Victorian RSA is essential
Polished professionalism with audacious approach to creativity
Playful individual passionate in creating memorable guest experiences

What we offer:

Competitive salary with annual salary review every July
Mentor/buddy program
Career advancement opportunities with interstate and global transfers
Prime location in Melbourne CBD close to public transport
Birthday paid day off
35% off food and beverages at W Melbourne
Global room night discounts from Marriott International
Participation in community service projects
Employee referral bonus

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Parttime

Work Type:

On-site work

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F&B Agent