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F&B Agent

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Australia, Melbourne

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

F&B Agent position at Lollo Italian Restaurant within W Melbourne, responsible for serving remixed luxury buffet breakfast, a la carte lunch and dinner, while Bar Lollo services Italian Spuntini. The role serves in-house W guests and the local corporate and Melbourne CBD community.

Job Responsibility:

  • Serve food courses and alcoholic beverages to guests
  • Set tables according to event type and service standards
  • Answer questions on menu selections
  • Communicate with kitchen regarding menu questions, wait times, re-cook orders, and product availability
  • Relay additional meal requirements, allergies, dietary needs, and special requests to kitchen
  • Record transactions in MICROS system at time of order
  • Check in with guests to ensure satisfaction with each food course and beverage
  • Maintain cleanliness of work areas, china, glass throughout day
  • Complete opening & closing duties including restocking items and turning off lights
  • Present physical and accurate checks to guests and process payments
  • Ensure uniform and personal appearance are clean and professional
  • Anticipate and address guests' service needs
  • Communicate with clear and professional language
  • Develop and maintain positive working relationships with colleagues
  • Support team to reach common goals
  • Listen and respond appropriately to concerns of other team members
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • Experience in a dynamic restaurant setting
  • Proactive and upbeat demeanor
  • Keen to take on new challenges and grow within career
  • Current Victorian RSA is essential
  • Polished professionalism with audacious approach to creativity
  • Playful individual passionate in creating memorable guest experiences
What we offer:
  • Competitive salary with annual salary review every July
  • Mentor/buddy program
  • Career advancement opportunities with interstate and global transfers
  • Prime location in Melbourne CBD close to public transport
  • Birthday paid day off
  • 35% off food and beverages at W Melbourne
  • Global room night discounts from Marriott International
  • Participation in community service projects
  • Employee referral bonus

Additional Information:

Job Posted:
October 29, 2025

Employment Type:
Parttime
Work Type:
On-site work
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