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The F&A Operations Processing Associate role involves ensuring timely data entry and transaction completion while providing excellent customer service. Candidates should possess strong analytical skills and proficiency in MS Office, particularly Excel. The position requires both independent work and teamwork, with a focus on detail and organization. Availability for night shifts and potential overtime is necessary.
Job Responsibility:
Timely entry of data and data corrections as and when required
Verifying proper completion of the process and change documentation
Requests Information and verifies it as needed
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
Processes daily activities and premium reconciliation for members
Organizing and completing tasks according to assigned priorities
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Resolving complex situations following pre-established guidelines
Requirements:
Both Under Graduates and Post Graduates can apply
Excellent communication (verbal and written) and customer service skills
Able to work independently
Strong analytic skills
Detail-oriented
Ability to organize and multi-task
Ability to make decisions
Demonstrate strong reading comprehension and writing skills
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills
Ability to work in a team environment
Must have experience with data entry and word processing
Possess a working knowledge of MS Office applications
Understand how to navigate through web-based applications
Must have some basic knowledge of MS Excel
Required schedule availability for this position is Monday-Friday 6PM/4AM IST
The shift timings can be changed as per client requirements, but it is permanent Night shift
Additionally, resources may have to do overtime and work on weekend’s basis business requirement
Good understanding on Excel and should be able to work on all related activities Eg.Vlookup, Hlookup, Pivot Table etc