Eyecare Sales Associate

• Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs
• Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems
• Anticipates problems before they occur
• explores underlying reasons for recurring problems
• goes beyond symptoms to get at causes
• strives to develop long-term solutions to problems
• Shows patience and courtesy
• tracks down answers to unfamiliar questions or products
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details under the guidance of Licensed Optician
• Demonstrates superior product knowledge
• accurately describes the features and benefits of all products using the appropriate tools
• Attentive to details, asks clarifying questions, and consults with Licensed Optician as needed
• Ensures finished eyewear meets Company optical standards and patient requirements and requests
• Takes ownership to achieve exceptional results on individual and team goals
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards
• Commits to delivery date and time, seeks feedback and ask for referrals
• Presents, celebrates and educates at time of dispense
• Takes pride in dispensary appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control
• Effectively collaborate with all doctors and practice staff on a daily basis to ensure high level partnership for patient care
• Informs management of safety opportunities
• demonstrates safe work practices
• Possesses a “can do” spirit and strong drive for results
• self-motivated with a desire for continual learning and improvement
• Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management
• Works weekends and evenings in support of the business needs (varies by location)
• Adheres to attendance and daily time keeping requirements, all company policies and procedures
• Foster positive working relationships with the practice, communicating any concerns promptly to the Manager
• Consistently maintains proper dress code
• Performs other duties as assigned by Manager or as business needs

• High school graduate or equivalent
• Strong customer service skills to include communication (listening, verbal, written) and team building
• Strong basic math skills
• Sales and service skills
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
• Embraces new technology and change

• Optical dispensing experience
• Previous eyecare and/or customer service experience

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts