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EyeCare Advisor

opsm.com.au Logo

OPSM

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Location:
United States , Kingston

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

17.82 - 38.73 USD / Hour
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Job Description:

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

Job Responsibility:

  • Greets customers without delay (within 30 seconds)
  • Promptly answers the telephone (3 rings) in a friendly and courteous manner
  • Explains all required paperwork, tests, products and services
  • Attentive to details
  • reviews prescriptions and/or patient information carefully
  • identifies special needs
  • Shows patience and courtesy to indecisive or difficult customers and patients
  • Performs work accurately and thoroughly despite time pressure and customer volume
  • Identifies situations involving unsatisfied customers and acts quickly for resolution
  • Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures
  • Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
  • Places contact lens orders, processes shipments and properly submits invoices for payment
  • Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
  • Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change
  • Explains to customers “One Hour” processing and expected delivery times
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
  • Maintains safe working environment for all associates/patients
  • Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials
  • Demonstrates good product knowledge
  • takes initiative to accurately describe the features and benefits of various lenses and frames
  • Assists the customer in selecting frames and lenses
  • Performs all pre-examination testing with accuracy and attention to detail
  • takes the initiative to explain all measurements and answers any questions the patient may have
  • Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
  • Responsible for the maintenance and disinfection of contact lens inventory
  • provides clinical support to the Optometrist as needed

Requirements:

  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem solving ability
  • Familiarity with cash register, computers and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise

Nice to have:

  • Previous experience in customer service, retail and/or optical
  • Strong interpersonal skills
What we offer:
  • Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts
  • competitive bonus and/or commission plan

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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