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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Job Responsibility:
Greets customers without delay (within 30 seconds)
Promptly answers the telephone (3 rings) in a friendly and courteous manner
Explains all required paperwork, tests, products and services
Attentive to details
reviews prescriptions and/or patient information carefully
identifies special needs
Shows patience and courtesy to indecisive or difficult customers and patients
Performs work accurately and thoroughly despite time pressure and customer volume
Identifies situations involving unsatisfied customers and acts quickly for resolution
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
Places contact lens orders, processes shipments and properly submits invoices for payment
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change
Explains to customers “One Hour” processing and expected delivery times
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
Maintains safe working environment for all associates/patients
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials
Demonstrates good product knowledge
takes initiative to accurately describe the features and benefits of various lenses and frames
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
Performs all pre-examination testing with accuracy and attention to detail
takes the initiative to explain all measurements and answers any questions the patient may have
Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
Responsible for the maintenance and disinfection of contact lens inventory
provides clinical support to the Optometrist as needed
Requirements:
High School graduate or equivalent
Strong customer service skills (internal and external)
Knowledge of current fashion trends
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise
Nice to have:
Previous experience in customer service, retail and/or optical