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The role involves providing high-quality resident focussed housing services to residents of a 61 apartment Extra Care scheme in Mold. Working with Catering teams, Care teams and support providers to ensure residents are provided with services that best meet their needs.
Job Responsibility:
Deliver a high‑quality, resident‑focused supported housing management service within an Extra Care setting
Ensure residents are supported to pay their rent
Manage empty properties
Support residents to live harmoniously and maintain their independence
Provide proactive leadership to a team of Extra Care Assistants (cleaning and catering)
Support the delivery of catering services at the scheme
Ensure consistent, effective service delivery in line with the WWHG Way and organisational expectations
Work collaboratively with external care & support providers, partners and the wider community
Ensure coordinated services that promote the wellbeing of residents
Create a well‑run, welcoming community where residents are empowered to thrive
Requirements:
Genuine passion and interest in the organisation's work
Demonstrable track record of service delivery within a housing or customer focused environment
Empathy, resilience and good listening skills
Good leadership and management skills
Approachable and supportive
Ability to establish strong working relationships
Excellent manner, outstanding communication skills and integrity
Ability to think quickly bringing forward practical solutions to challenges and share ideas for making things better
What we offer:
Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover
25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata)
Time off for volunteering, health screening and more
9 Bank Holidays per annum, including an extra day at Christmas
Opportunities to develop and grow
Regular feedback, training and support from your manager and team
Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit