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Express Service Consultant

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Location:
United States , Dallas

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX. The Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Job Responsibility:

  • Professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX
  • Developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable
  • Assist with Dealer Launch Meetings and Dealer Workshop Meetings
  • Installation of the Basic and/or Advanced Express Service program
  • Dealer Basic and/or Advanced Consultations
  • Dealer Basic and/or Advanced Sustainment visits
  • Dealership staff training
  • Dealership phone follow-up support
  • Timely and comprehensive completion of dealer action plans
  • Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
  • Adequate OEM National and Regional personnel contact
  • Monthly field detail reports submission
  • Weekly time cards and expense reports submission
  • Need to be available and have the desire to travel 80% of the time

Requirements:

  • Proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrated proficiency with PC applications in a Windows environment
  • Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
  • Ability to influence the sales personnel and technicians in the training processes and monitoring the results
  • Highly motivated
  • Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
  • Excellent verbal and written communication skills
  • Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
  • OEM dealer contact experience is a plus
  • Bachelor’s degree is preferred

Nice to have:

  • OEM dealer contact experience
  • Bachelor’s degree

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Job Link Share:

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