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Express Service Coach

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Chat3D

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Location:
United States , Phoenix

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Job Responsibility:

  • Professional delivery and installation of MSX Express Maintenance prescribed solutions
  • Developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable
  • Assisting with Dealer Launch Meetings and Dealer Workshop Meetings
  • Installation and Sustainment of the Basic and/or Advanced Express Maintenance program
  • Dealership Express Consultations
  • Dealer remote and in-dealer classroom training
  • Dealership staff on the job training
  • Dealership phone follow-up support
  • Timely and comprehensive completion of dealer action plans
  • Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
  • Adequate OEM National and Regional personnel contact
  • Monthly field detail reports submission
  • Weekly time cards and expense reports submission

Requirements:

  • At least 7-10 years of Dealership or Aftermarket management experience
  • Proficiency with Microsoft Word, PowerPoint, Excel
  • Ability to navigate internet web based applications
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrated proficiency with PC applications in a Windows environment
  • Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
  • Ability to influence the sales personnel and technicians in the training processes and monitoring the results
  • Must be available and have the desire to travel 80% of the time
  • Must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills
  • Must have a high degree of interest in working in a field environment with minimal supervision

Nice to have:

  • OEM dealer contact experience
  • Excellent verbal and written communication skills

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
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