Express Service Coach

• Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
• Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
• Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
• Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
• Dealership phone follow-up support
• Timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly time cards and expense reports submission

• At least 7 - 10 years of Dealership or Aftermarket management experience
• OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
• Proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web based applications
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results
• Highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision

OEM dealer contact experience