Express Service Coach

• Professional delivery and installation of MSX Express Maintenance prescribed solutions
• Developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable
• Assisting with Dealer Launch Meetings and Dealer Workshop Meetings
• Installation and Sustainment of the Basic and/or Advanced Express Maintenance program
• Dealership Express Consultations
• Dealer remote and in-dealer classroom training
• Dealership staff on the job training
• Dealership phone follow-up support
• Timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Maintenance operation
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly time cards and expense reports submission

• At least 7 - 10 years of Dealership or Aftermarket management experience
• Proficiency with Microsoft Word, PowerPoint, Excel
• Ability to navigate internet web based applications
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
• Ability to influence sales personnel and technicians
• Must be available and have the desire to travel 80% of the time
• Highly motivated, self-starter
• Excellent customer relationship, communication and facilitation skills
• High degree of interest in working in a field environment with minimal supervision

OEM dealer contact experience