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Exports Customer Experience Senior Assistant Manager

Philippines, Metro Manila · Job Posted June 16, 2026
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Job Description

The Exports Customer Experience Senior Assistant Manager is responsible for ensuring stable export operations and maintaining high service levels for both PC and B&W business units. This role oversees export customer service concerns, ensures 100% OTIF delivery of export innovations, and manages export demand planning.

Job Responsibility

  • Oversee the achievement of Exports Customer Service KPIs (ICDOT)
  • Manage a team of Exports Customer Service Executives responsible for supportability planning and innovations in Export markets
  • Ensure smooth operations in the export distribution process (Distribution Requirements Planning) to deliver high levels of customer service to Export markets
  • Provide transparency on the overall supply situation to Export markets and highlight any supply risks to support the business planning process
  • Consolidate Export market demand and analyze demand movements
  • Drive digitization initiatives on Export demand collation (RPA, Kinaxis)
  • Ensure compliance with CO procedures and policies (Service Level Agreements, Working Capital, Sourcing Capabilities, etc.) in associated countries
  • Support the S&OP process by driving a structured Regional Demand and Supply Reconciliation process

Requirements

  • 3-5 years of experience in Supply Chain operations, specifically in planning and export-related areas
  • Working knowledge of supply chain management principles
  • Demonstrated analytical and conceptual problem-solving abilities
  • Excellent oral and written communication skills, including presentation skills
  • Ability to manage multiple projects and work through ambiguity
  • Strong communication skills with the ability to deliver complex information to a variety of audiences effectively
  • Proficiency in Microsoft Excel
  • Good working knowledge of SAP and Kinaxis is an asset

Nice to have

Good working knowledge of SAP and Kinaxis is an asset

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