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This company is growing its global network to support customers with a trusted partner worldwide. They create practical solutions to deliver strong products and services, with a focus on moving cargo efficiently and at the best value. Their team supports every shipment before, during, and after delivery, and they are committed to improving their service every day.
Job Responsibility:
Receive sea freight bookings, register orders in EDOC and arrange shipments of LCL
Take booking requests ensuring bookings are made at current and profitable rates
Keep all stakeholders (internal/external) abreast of bookings and shipment status
Follow up suppliers with regards to payments of invoices
Providing customer advice on all aspects of shipping goods overseas including packing dimensions, weights and the export procedures in accordance with company operation procedures
Identify optimal solutions for customer and shipment problems and issues that arise
Identify opportunities for process improvement efficiencies that will contribute to increased productivity
Take accountability for your role – expectations, goal setting, workload commitments, seeking and providing feedback and development, sharing your knowledge with others
Share positive customer experiences with the team
Take action to drive healthy and safe work practices throughout the business.
Requirements:
2-3 Years experience within the industry
Export Operator experience
Excellent communication skills
Highly service oriented
Good attention to detail
Ability to work in a high paced environment
Strong time management and organization skills
Motivated, flexible, and forward-thinking
Positive attitude & team player
Professional and courteous demeanor
Displays a flexible and open minded willingness to adapt to new environments and be a team player