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The Export Ocean Operations (OP) is responsible for handling end-to-end export ocean freight operations, ensuring shipments are processed accurately, compliantly, and on time. This role coordinates with customers, carriers, overseas agents, customs brokers, and internal teams to ensure smooth export movements.
Job Responsibility:
Handle export ocean freight shipments from booking to final documentation release
Coordinate vessel bookings with steamship lines and NVOCCs
Prepare and verify export documentation, including: Bill of Lading (HBL/MBL), Commercial Invoice, Packing List, Shipper’s Letter of Instruction (SLI), Export declarations and related documents
Ensure compliance with export regulations, company SOPs, and customer requirements
Coordinate with customs brokerage team for export clearance when required
Communicate shipment status and updates to customers and overseas agents
Monitor cargo cut-offs, vessel schedules, and documentation deadlines
Resolve shipment issues such as rollovers, delays, or documentation discrepancies
Maintain accurate records in the freight management system
Coordinate with trucking, warehouse, and terminal operators as needed
Support billing by reviewing costs, charges, and invoices for accuracy
Requirements:
1–3+ years of experience in export ocean freight operations (freight forwarding experience preferred)
Knowledge of ocean export procedures, Incoterms, and shipping documentation
Familiarity with customs brokerage processes is an advantage
Strong attention to detail and organizational skills
Ability to manage multiple shipments and deadlines simultaneously
Excellent communication skills (written and verbal)
Proficient in MS Office
experience with freight forwarding systems preferred
Ability to work independently and as part of a team