Export Administrator

• Provide full administrative support to the Commercial Team
• Manage customer account databases, including data entry, KPI reporting and data analysis
• Handle customer enquiries for both UK and Export sales
• Complete export documentation including invoicing, shipping documents, re-scheduling and delivery paperwork
• Ensure accurate and timely submission of all global export documents (EHCs, COO’s, Vet certificates, etc.)
• Liaise with customers, logistics partners, APHA, Veterinary Officers and the Chamber of Commerce to ensure just-in-time delivery of documentation
• Chase relevant contacts to prevent delays, demurrage penalties and GAFTA charges
• Build strong working relationships with internal teams (Transport, Production, Quality) and external customers
• Coordinate UK and international transport, including scheduling collections and deliveries
• Manage sales enquiries, organise sales coordination and support contract management
• Provide up-to-date scheduling reports for active contracts
• Liaise with laboratories and the Quality Department to ensure products meet customer specifications
• Schedule PAP deliveries and arrange transport with both SARIA and third-party providers
• Retrieve and provide site collection numbers from NAV
• General administration and other ad-hoc duties as required

• 5 GCSEs Grade C or above (including Maths and English) or equivalent
• Previous experience in an administrative or office-based role
• Strong IT skills, particularly Microsoft Word and Excel
• Excellent written and verbal communication
• Confident problem-solver with strong investigatory skills
• Ability to multitask and meet strict deadlines
• Strong organisational skills and attention to detail
• Ability to analyse information from multiple sources and make effective decisions
• Able to prioritise workload independently
• Positive, proactive and focused attitude
• Able to work well both independently and as part of a team

Competitive Salary and Benefits Package