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Expert Support Engineer

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Blue Yonder

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Location:
Mexico , San Pedro Garza García

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work.” Seeking an astute individual that has a strong technical foundation with ability to be hands-on on developing/building automation to improve efficiency, productivity, and customer experience. Deep knowledge of industry best practices, with the ability to implement them working with larger team cloud, support, and the product teams.

Job Responsibility:

  • Design, implement, and maintain SQL Server databases to ensure maximum performance, availability, and security
  • Develop and implement database backup and recovery strategies
  • Serve as SME (subject matter expert) for Microsoft SQL Server
  • Monitor database performance and proactively identify and resolve performance issues
  • Troubleshoot and resolve complex database issues, including database corruption and performance problems
  • Perform database tuning and optimization to improve performance and scalability
  • Develop and implement database security policies and procedures
  • Collaborate with other IT teams to ensure database integration with other systems
  • Participate in the planning and implementation of database upgrades and migrations
  • Develop and maintain database documentation and standards
  • Provide guidance and mentorship to junior DBAs
  • Problem management - analyze & fix reported problems, work with other team members in troubleshooting problems
  • Troubleshooting – Performance and other issues
  • Proactive database monitoring for performance and other problems
  • Testing Upgrade packages
  • Preparing Upgrade packages
  • Performing non-prod restores/refreshes
  • Expanding data files
  • Managing disk space and capacity planning
  • Creating/adjusting SQL Agent Jobs
  • Database migrations
  • SQL Server installs (cluster and non-cluster) and builds
  • Working with cluster systems and Virtual servers
  • Creating stored procedures
  • Responding and replying to database support tickets and emails
  • On-call support – pager rotation, work weekends, evenings
  • Team player, fast learner, work in a fasted paced environment, share knowledge

Requirements:

  • Bachelor’s degree (STEM preferred) and minimum of 8-12 years of relevant work experience as an Sr. MS SQL DBA
  • Strong understanding of cloud computing technologies
  • preferable hands-on experience in working with Azure
  • Experience in handling customer escalations
  • Experience in writing automation scripts, building application dashboards for proactive monitoring using PowerShell, Python scripting or similar technologies, ability to debug and optimize code and automate routine tasks
  • Knowledge of PowerShell, Ansible, Git Actions etc.
  • Experience with DevOps methodologies and tools (Git, Jenkins, Docker, Kubernetes)
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to prioritize tasks effectively
  • Experience with monitoring and logging tools (Zabbix, Splunk, Solarwind)
  • Solid understanding of cloud Infrastructure environments, specifically Windows based deployments
  • Excellent SQL skills and ability to write complex queries to pull and analyze data from multiple sources
  • Good understanding of different file formats such as YML, JSON, Parquet
  • Excellent organizational skills, able to take a systematic approach in resolving issues
  • Good communication and coordination skills and able to work efficiently under pressure

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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