CrawlJobs Logo
Blue Yonder Logo Blue Yonder · IT - Administration

Expert Support Engineer

Mexico, San Pedro Garza García · Job Posted January 20, 2026
Apply Position
Job Link Share

Job Description

Core responsibilities include assisting in managing network incidents, handling service requests for prompt resolution, and supporting root cause analyses to implement corrective and preventive measures. As part of the Operations team, you will collaborate with cross-functional teams to address incidents, support feature enhancements, and participate in business-as-usual (BAU) project activities.

Job Responsibility

  • Manage and support F5-LTM, Cisco and Palo Alto firewalls, Cisco and Arista routing and switching, as well as Azure VPN gateway and firewall across both private and public datacenter
  • Collaborate with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services quickly
  • Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution
  • Perform basic packet capture analysis using Wireshark to diagnose and resolve application performance issues
  • Collaborate with other support teams, including Application and Infrastructure, as necessary
  • Coordinate with vendors and technology partners to efficiently resolve hardware and software issues
  • Conduct due diligence for every network change to assess potential business impact and implement precautionary measures
  • Assist in internal root cause analysis (RCA) reviews and provide feedback to improve the quality of RCAs
  • Take ownership of assigned tasks, ensuring timely and effective completion
  • Maintain up-to-date knowledge of Information Security principles and apply them as needed
  • Create and maintain standard operating procedure (SOP) documents for all network implementations
  • Identify and recommend automation opportunities to enhance operational efficiency and minimize human error
  • Generate weekly and monthly reports, offering insights into performance, operational status, and key metrics
  • Assisting in configuring, maintaining, upgrading, and troubleshooting the Blue Yonder cloud network environment, with a focus on F5-LTM and firewall technologies across both private and public datacenters
  • Participate in Major Incident Management (MIM) calls to help identify root causes and restore services

Requirements

  • BE/B. Tech or ME/M. Tech or MCA with 7 to 10 years of experience in F5 LTM, Cloudflare WAF, ASA/PALO ALTO/AZURE firewalls, and Routing and Switching
  • Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role
  • Foundational expertise in managing and troubleshooting F5 load balancers, Cloudflare WAF, Cisco ASA, Palo Alto firewalls, VPN tunnels, and Cisco and Arista routing and switching
  • Familiarity with Azure technologies, including VWAN, Secure VWAN hub, Virtual Networks, NSG, ASG, and NAT Gateways
  • Experience in network automation leveraging Terraform, GitHub, Python, and Ansible

Nice to have

  • Certification Preferences: F5 Certified BIG-IP Administrator (F5-CA), Palo Alto Networks Certified Network Security Engineer (PCNSE), Cisco Certified Network Professional (CCNP)
  • Automation and Scripting: Knowledge of Terraform, GitHub, Ansible, Python, or scripting tools like Bash
Blue Yonder - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Expert Support Engineer

8 matching positions

Expert Support Engineer

Leading AI-driven Global Supply Chain Solutions Software Product Company and one...
Location
Location
Mexico , San Pedro Garza García
Salary
Salary:
Not provided
blueyonder.com Logo
Blue Yonder
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree (STEM preferred) and minimum of 8-12 years of relevant work experience as an Sr. MS SQL DBA
  • Strong understanding of cloud computing technologies
  • preferable hands-on experience in working with Azure
  • Experience in handling customer escalations
  • Experience in writing automation scripts, building application dashboards for proactive monitoring using PowerShell, Python scripting or similar technologies, ability to debug and optimize code and automate routine tasks
  • Knowledge of PowerShell, Ansible, Git Actions etc.
  • Experience with DevOps methodologies and tools (Git, Jenkins, Docker, Kubernetes)
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration skills
  • Ability to work independently and as part of a team
Job Responsibility
Job Responsibility
  • Design, implement, and maintain SQL Server databases to ensure maximum performance, availability, and security
  • Develop and implement database backup and recovery strategies
  • Serve as SME (subject matter expert) for Microsoft SQL Server
  • Monitor database performance and proactively identify and resolve performance issues
  • Troubleshoot and resolve complex database issues, including database corruption and performance problems
  • Perform database tuning and optimization to improve performance and scalability
  • Develop and implement database security policies and procedures
  • Collaborate with other IT teams to ensure database integration with other systems
  • Participate in the planning and implementation of database upgrades and migrations
  • Develop and maintain database documentation and standards
  • Fulltime
Read More
Arrow Right

Expert Support Engineer

Leading AI-driven Global Supply Chain Solutions Software Product Company and one...
Location
Location
Mexico , San Pedro Garza García
Salary
Salary:
Not provided
blueyonder.com Logo
Blue Yonder
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree (STEM preferred) and minimum of 8-12 years of relevant work experience as an Sr. Oracle DBA
  • Strong understanding of cloud computing technologies
  • preferable hands-on experience in working with Azure
  • Experience in handling customer escalations
  • Experience in writing automation scripts, building application dashboards for proactive monitoring using PowerShell, Python, Bash scripting or similar technologies, ability to debug and optimize code and automate routine tasks
  • knowledge of PowerShell, Ansible, Git Actions etc.
  • Experience with DevOps methodologies and tools (Git, Jenkins, Docker, Kubernetes)
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration skills
  • Ability to work independently and as part of a team
Job Responsibility
Job Responsibility
  • Install, patch, and maintain all Oracle software
  • Tune all Oracle instance components including SQL and PL/SQL
  • Review and approve all production schema changes
  • Design and implement a backup & recovery system
  • Automate repetitive tasks by writing shell scripts/leveraging existing automation frameworks
  • Ensure DB availability
  • Proactively manage and maintain security standards and controls
  • Owning and resolving problems and managing customer expectations
  • Actively seek to learn, optimize, and investigate all issues related to database
  • Help in the creation and maintenance of disaster recovery plans
  • Fulltime
Read More
Arrow Right

Expert Support Engineer

Leading AI-driven Global Supply Chain Solutions Software Product Company and one...
Location
Location
Mexico , San Pedro Garza García
Salary
Salary:
Not provided
blueyonder.com Logo
Blue Yonder
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree (STEM preferred) and minimum of 8-12 years of relevant work experience as an Sr. Oracle DBA
  • Strong understanding of cloud computing technologies
  • preferable hands-on experience in working with Azure
  • Experience in handling customer escalations
  • Experience in writing automation scripts, building application dashboards for proactive monitoring using PowerShell, Python, Bash scripting or similar technologies, ability to debug and optimize code and automate routine tasks
  • Knowledge of PowerShell, Ansible, Git Actions etc.
  • Experience with DevOps methodologies and tools (Git, Jenkins, Docker, Kubernetes)
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration skills
  • Ability to work independently and as part of a team
Job Responsibility
Job Responsibility
  • Install, patch, and maintain all Oracle software
  • Tune all Oracle instance components including SQL and PL/SQL
  • Review and approve all production schema changes
  • Design and implement a backup & recovery system
  • Automate repetitive tasks by writing shell scripts/leveraging existing automation frameworks
  • Ensure DB availability
  • Proactively manage and maintain security standards and controls
  • Owning and resolving problems and managing customer expectations
  • Actively seek to learn, optimize, and investigate all issues related to database
  • Help in the creation and maintenance of disaster recovery plans
  • Fulltime
Read More
Arrow Right

Expert Support Engineer

This opportunity involves a Senior L2 technical lead role with ownership of prod...
Location
Location
India , Noida
Salary
Salary:
Not provided
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep expertise in TIBCO BWCE, BW 6.x, and Mashery, with strong hands-on capability in process development, code-level debugging, performance tuning, scaling, and production-grade integration support in complex environments
  • Proven experience in API and integration architecture, including API lifecycle management, security policies, throttling, containerized deployments (BWCE), and applying integration patterns for reliability, scalability, and governance
  • Strong messaging and streaming foundation, with excellent command over TIBCO EMS (HA/DR, failover, optimization, admin utilities) and good working knowledge of Apache Kafka, Node.js, and asynchronous, high-throughput system design
  • Solid Oracle DB and SQL skills for operational support, including log analysis (CLE tables), custom query creation, understanding DB dependencies, impact analysis, and application recovery during database incidents
  • Sound Java and protocol-level understanding, enabling effective troubleshooting of JVM-based frameworks and seamless handling of JMS, REST, SOAP, and HTTP integrations in production
  • ITIL-aligned operational excellence, with structured handling of incidents, problems, and changes, strong RCA mindset, improved MTTR, and consistent SLA adherence in L2 support engagements
  • Operational observability and automation exposure, including CLE logging, Splunk/ELK dashboards, monitoring, CI/CD-based deployments using Jenkins, and continuous improvement through DevOps practices
  • Excellent communication and stakeholder coordination, enabling clear incident updates, cross-team collaboration, risk articulation, and confident engagement with engineering, operations, and management teams
Job Responsibility
Job Responsibility
  • Monitor production system & ensure its performance and stability
  • Action on issues reported by L1/L2/monitoring teams. Coordinate with L3/vendor team for restoration of any faults
  • Resolve Trouble Tickets – Resolve day to day customer issues
  • Coordinate with IT/network teams to resolve any operational or functional issues
  • Be responsible for answering adhoc requests from various teams
  • Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
  • Deploy CRs on production environments and ensure smooth system performance
  • Follow ITIL processes and exhibit expertise in Incident, Problem and change management
  • Ensure SLA compliance for application and trouble tickets
  • Participate in solving support issues/change requests in the support phase
Read More
Arrow Right

Expert Support Engineer

This role supports the day-to-day stability and performance of the network envir...
Location
Location
Mexico , San Pedro Garza García
Salary
Salary:
Not provided
blueyonder.com Logo
Blue Yonder
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7 to 10 years of experience in F5 LTM, Cloudflare WAF, ASA/PALO ALTO/AZURE firewalls, and Routing and Switching
  • Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role
  • Foundational expertise in managing and troubleshooting F5 load balancers, Cloudflare WAF, Cisco ASA, Palo Alto firewalls, VPN tunnels, and Cisco and Arista routing and switching
  • Familiarity with Azure technologies, including VWAN, Secure VWAN hub, Virtual Networks, NSG, ASG, and NAT Gateways
  • Experience in network automation leveraging Terraform, GitHub, Python, and Ansible
Job Responsibility
Job Responsibility
  • Manage and support F5-LTM, Cisco and Palo Alto firewalls, Cisco and Arista routing and switching, as well as Azure VPN gateway and firewall across both private and public datacenter
  • Collaborate with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services quickly
  • Take ownership of incidents and escalations, ensuring timely and effective resolutions
  • Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution
  • Perform basic packet capture analysis using Wireshark to diagnose and resolve application performance issues
  • Collaborate with other support teams, including Application and Infrastructure, as necessary
  • Coordinate with vendors and technology partners to efficiently resolve hardware and software issues
  • Conduct due diligence for every network change to assess potential business impact and implement precautionary measures
  • Assist in internal root cause analysis (RCA) reviews and provide feedback to improve the quality of RCAs
  • Maintain up-to-date knowledge of Information Security principles and apply them as needed
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer - Platinum Support

As a Senior Technical Support Engineer for our Platinum Support team, you will p...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a technical field or equivalent practical experience
  • 5+ years of experience in a technical support or network engineering role
  • Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
  • In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
  • Proven ability to independently debug broad and complex networks with mixed media and protocols
  • Flexibility to work required shift hours, which may include afternoons, evenings, and weekends
Job Responsibility
Job Responsibility
  • Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
  • Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
  • Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
  • Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
  • Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
  • Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
  • Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
  • Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation
  • Fulltime
Read More
Arrow Right

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...
Location
Location
Philippines , Makati
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4 to 6 years of total experience
  • Minimum 2 to 3 years as a Network Security support resource
  • Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
  • Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
  • Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
  • Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)
Job Responsibility
Job Responsibility
  • Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
  • Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
  • Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
  • Contribute to / support on project work as and when required
  • Monitor client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfill approved requests following agreed procedures
  • Provide telephone or chat support to clients when required
What we offer
What we offer
  • Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
  • Part of a global company that is a $30+ billion business and technology services leader
  • Committed to accelerating client success and positively impacting society through responsible innovation
  • Global Top Employer with experts in more than 50 countries
  • Equal Opportunity Employer with a global culture that embraces diversity
  • Fulltime
Read More
Arrow Right
New

Security Engineer Expert

The scope of work will include: Monitoring and managing project execution to ens...
Location
Location
Belgium , Machelen
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree or equivalent experience in computer science, engineering, IT, or a related field
  • Proven senior-level experience in systems administration/engineering or network security, preferably in an international context
  • Experience in complex systems engineering, including security architecture design, certification and validation, cyber risk analysis, and IT/OT security
  • Hands-on experience with scripting and automation using Ansible, Bash, Python, and PowerShell
  • Strong background in PKI, certificate lifecycle management, and IAM/PAM
  • Excellent capability in managing Unix/Linux-based systems and virtualisation environments
  • Capacity to read, understand and troubleshoot complex network infrastructures
  • Strong knowledge of Cybersecurity operations, including CTI, information security policies, and IT/OT security
  • Good comprehension of best practices and standards like: ISO27000, NIST Cybersecurity Framework, ISA62443, Common Criteria, FIPS
  • A professional qualification or certification such as CASP+/CISSP/RHCA/RHCE/MCSE/MCSA
Job Responsibility
Job Responsibility
  • Monitoring and managing project execution to ensure timely delivery, scope adherence, and consistent operational quality
  • Contributing to the continuous improvement of system performance, operational efficiency, and service delivery processes
  • Deploying, maintaining, and operating up to classified systems in line with security, operational, and documentation standards
  • Administering and supporting infrastructure components ranging from bare-metal to applications, including network, virtualisation, cloud, storage, and backup systems
  • Fostering cross-team collaboration to align operations with strategic objectives and service delivery goals
What we offer
What we offer
  • extensive career development opportunities, both local and international
  • access to Sopra Steria Academy
  • dynamic network of 56,000 professionals
  • wide array of offices to explore
  • Fulltime
Read More
Arrow Right