CrawlJobs Logo

Expert Support Engineer

ericsson.com Logo

Ericsson

Location Icon

Location:
India , Noida

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This opportunity involves a Senior L2 technical lead role with ownership of production system stability, performance, and availability. The role includes leading incident analysis, driving root cause investigations, coordinating with L1, L3, vendors, and cross-functional IT/network teams, and ensuring timely resolution with mitigation strategies. Responsibilities include deep technical analysis, design and code reviews, configuration validation, production deployments, and CR governance aligned with ITIL processes. The role supports TIBCO middleware and web platforms, drives automation initiatives, and ensures SLA compliance through operational excellence and continuous improvement.

Job Responsibility:

  • Monitor production system & ensure its performance and stability
  • Action on issues reported by L1/L2/monitoring teams. Coordinate with L3/vendor team for restoration of any faults
  • Resolve Trouble Tickets – Resolve day to day customer issues
  • Coordinate with IT/network teams to resolve any operational or functional issues
  • Be responsible for answering adhoc requests from various teams
  • Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
  • Deploy CRs on production environments and ensure smooth system performance
  • Follow ITIL processes and exhibit expertise in Incident, Problem and change management
  • Ensure SLA compliance for application and trouble tickets
  • Participate in solving support issues/change requests in the support phase
  • Follow configuration and release management processes
  • Carry out deployments inline with the MOPs / SOPs
  • Ensure system uptime and optimal performance by monitoring and carrying out BAU Activities like housekeeping, health-check and alert monitoring
  • Manage EMS server for TIBCO environment
  • Manage Hawk instances for creating new alerts / optimizing existing alerts to make the system more robust and intuitive
  • Carry out Shell scripting & Automation for mundane repetitive jobs

Requirements:

  • Deep expertise in TIBCO BWCE, BW 6.x, and Mashery, with strong hands-on capability in process development, code-level debugging, performance tuning, scaling, and production-grade integration support in complex environments
  • Proven experience in API and integration architecture, including API lifecycle management, security policies, throttling, containerized deployments (BWCE), and applying integration patterns for reliability, scalability, and governance
  • Strong messaging and streaming foundation, with excellent command over TIBCO EMS (HA/DR, failover, optimization, admin utilities) and good working knowledge of Apache Kafka, Node.js, and asynchronous, high-throughput system design
  • Solid Oracle DB and SQL skills for operational support, including log analysis (CLE tables), custom query creation, understanding DB dependencies, impact analysis, and application recovery during database incidents
  • Sound Java and protocol-level understanding, enabling effective troubleshooting of JVM-based frameworks and seamless handling of JMS, REST, SOAP, and HTTP integrations in production
  • ITIL-aligned operational excellence, with structured handling of incidents, problems, and changes, strong RCA mindset, improved MTTR, and consistent SLA adherence in L2 support engagements
  • Operational observability and automation exposure, including CLE logging, Splunk/ELK dashboards, monitoring, CI/CD-based deployments using Jenkins, and continuous improvement through DevOps practices
  • Excellent communication and stakeholder coordination, enabling clear incident updates, cross-team collaboration, risk articulation, and confident engagement with engineering, operations, and management teams

Additional Information:

Job Posted:
February 17, 2026

Work Type:
Hybrid work
Icon
Ericsson - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Expert Support Engineer

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Communicate tactfully with diplomacy up to senior management levels within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • Provide suggestions for operational efficiencies
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve single- and cross- technology incidents independently
  • Work with team members to resolve unusually complex or cross- technology incidents
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Apply company solutions to meet highly complex customer needs
  • Identify additional services that could lead to future service revenue growth
  • Provide technical consulting during contract renewal discussions
  • Build and maintain strong relationship up to senior management level in assigned accounts
  • Design and deliver support solutions using specific industry knowledge and expertise
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Network Support Engineer

HPE Aruba is seeking a skilled Network Support Engineer to provide technical exp...
Location
Location
United States , Salt Lake City
Salary
Salary:
78700.00 - 181200.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent
  • 4-6 years of experience in network engineering and support roles
  • Experience with enterprise networking equipment, preferably HPE Aruba products
  • Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control
  • In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards
  • Experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions
  • Experience with AirWave and Central On-Prem for network monitoring and management
  • Solid understanding of TCP/IP, VLANs, routing, and switching
  • Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues
  • Familiarity with Python, Bash, and automation tools (a plus)
Job Responsibility
Job Responsibility
  • Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management)
  • Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues
  • Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave
  • Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem
  • Collaborate with enterprise customers, partners, and internal teams to resolve critical issues
  • Perform root cause analysis (RCA) for recurring network security and management issues
  • Assist customers with software upgrades, patches, and migrations
  • Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability
  • Document troubleshooting procedures and best practices
  • Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal and professional development programs
  • Flexibility to manage work and personal needs
  • Inclusive working environment
  • Fulltime
Read More
Arrow Right

Manager, Machine Learning - Community Support Engineering

The Community Support Platform (CSP) at Airbnb is a critical system that drives ...
Location
Location
United States
Salary
Salary:
204000.00 - 255000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products
  • Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences
  • Strong leadership skills with a track record of nurturing an innovative and collaborative team environment
  • Exceptional verbal and written communication abilities, with a keen eye for detail
  • Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally
  • Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches
  • PhD, or Master's degree in Computer Science, Mathematics, Statistics, or related technical field
  • 10+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs
  • 5+ years managing machine learning teams that deliver large impact
  • Expert knowledge of machine learning algorithms and techniques
Job Responsibility
Job Responsibility
  • Lead and mentor a dynamic team of highly skilled applied scientists and machine learning engineers in the research, design and optimization of AI models and services
  • Develop and refine the overarching strategy for the ML and AI aspects of our community support products, focusing on scalability, quality, safety, performance, and reliability
  • Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives
  • Evaluate technical trade-offs in key decisions, ensuring optimal outcomes through data-backed strategies
  • Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer

Do you have a passion for helping others and love solving challenging technical ...
Location
Location
United States , Bryan, Texas
Salary
Salary:
Not provided
bre.com Logo
Bryan Research & Engineering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Capacity to tackle multiple assignments simultaneously with minimal supervision
  • Competence with Microsoft Office products, particularly Excel and Visio
  • Some knowledge of oil and gas process simulation
  • Able to speak effectively to individuals and large groups
  • Must be self-motivated and have the ability to work independently
  • 5+ years of experience preferred
  • Ph.D. in Chemical Engineering
Job Responsibility
Job Responsibility
  • Help clients in the oil, gas, refining, petrochemicals, and chemicals industry diagnose and solve process-related problems
  • Provide expert level support for the process simulation software, ProMax®
  • Diagnose and solve process and computer problems
  • Provide training/instruction for ProMax® worldwide
  • Develop and maintain training materials
  • Develop and implement custom projects with clients
Read More
Arrow Right

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...
Location
Location
United States , San Francisco
Salary
Salary:
180000.00 - 260000.00 USD / Year
together.ai Logo
Together AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
  • Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
  • Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
  • Familiarity with operating storage systems in HPC environments such as Vast and Weka
  • Familiarity with inspecting and resolving network-related errors
  • Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
  • Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
  • Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
  • Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
  • Strong sense of ownership and willingness to learn new skills to ensure both team and customer success
Job Responsibility
Job Responsibility
  • Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
  • ensure swift and effective solutions every time
  • Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
  • Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
  • collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
  • Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
  • Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
  • Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers
What we offer
What we offer
  • competitive compensation
  • startup equity
  • health insurance
  • flexibility in terms of remote work
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...
Location
Location
India
Salary
Salary:
Not provided
together.ai Logo
Together AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
  • Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
  • Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
  • Familiarity with operating storage systems in HPC environments such as Vast and Weka
  • Familiarity with inspecting and resolving network-related errors
  • Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
  • Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
  • Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
  • Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
  • Strong sense of ownership and willingness to learn new skills to ensure both team and customer success
Job Responsibility
Job Responsibility
  • Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
  • ensure swift and effective solutions every time
  • Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
  • Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
  • collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
  • Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
  • Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
  • Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers
What we offer
What we offer
  • competitive compensation
  • startup equity
  • health insurance
  • flexibility in terms of remote work for the respective hiring region
Read More
Arrow Right

Senior Support Engineer

Senior Support Engineer - Korean Speaking. Working at Atlassian. Atlassians can ...
Location
Location
South Korea
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience working with enterprise customers in a high touch model
  • Database skills, with the expertise to write and update SQL queries with ease
  • Expertise to write Scripts (Python, bash/shell)
  • Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with different operating systems, such as Linux, Unix, and Windows.
  • Knowledge of networks
  • Experience supporting Java, especially the JVM components
Job Responsibility
Job Responsibility
  • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
  • Escalate issues in a timely manner according to Standard Operating Procedures
  • Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
  • Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
  • Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
  • Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
  • Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
  • Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
  • Ramp up quickly on new technologies and how to use them in a customer-facing environment
  • Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values
What we offer
What we offer
  • Atlassians can choose where they work – whether in an office, from home, or a combination of the two
  • Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
  • Fulltime
Read More
Arrow Right

Applications Support Engineer

As an Application Support Engineer, you will be comfortable engaging with custom...
Location
Location
United Kingdom , Bristol
Salary
Salary:
40000.00 GBP / Year
cluesoftware.com Logo
Clue Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to achieve security clearance
  • Minimum 2 years in an application support role
  • Experience of excelling in a fast-paced environment
  • Experience with Salesforce ticketing system or similar
  • Experience with deployment tools such as Octopus or similar
  • Experience of Azure (primary) AWS (secondary) cloud services and technologies
  • Experience of .SQL server
  • Experience using monitoring and analytical tools such as AppInsights and devtools
  • Experience with SQL databases, writing queries and scripting
Job Responsibility
Job Responsibility
  • Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
  • Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
  • Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
  • Support the Customer Success Managers with any support-related queries
  • Become a subject matter expert on the Clue application
  • Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
  • Build excellent customer relationships
  • Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
  • Contribute to continuous improvement across support services
  • Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries Tools About Us FAQ Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy