Expert Support Engineer

This role supports the day-to-day stability and performance of the network environment by independently managing incidents and executing service requests with timely resolutions. Operating within the core Infrastructure Operations team, the position contributes to service continuity by assisting with root cause analysis and driving corrective and preventive actions. The role works closely with cross-functional teams to address operational issues, support enhancement activities, and participate in ongoing business-as-usual (BAU) project deliverables, ensuring consistent and reliable network service delivery.