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Expert Site Reliability Engineer provides technical expertise and strategic guidance to Hosted clients, ensuring successful project implementations and ongoing operations. The Site Reliability Engineer serves as primary technical liaison between hosting technical teams, development, and client teams to ensure successful delivery of complex projects and ongoing engagements.
Job Responsibility:
Provide continual technical guidance and support to the client on an ongoing basis
Collaborate with the internal technical teams to ensure successful implementation and integration of the proposed solutions
Collaborate with business stakeholders and TAM to understand business requirements and objectives
Design solutions that align with Hosting best practices, industry standards, and organizational business priorities
Develop and document overall technical architecture for the client
Design and document integration of various systems, components, and third-party services
Create architectural diagrams and documentation
Identify potential technical risks and provide mitigation strategies
Proactively address the challenges related to project deliverables and client environments
Review Control systems for your assigned client on a weekly basis and take appropriate actions to mitigate issues
Contribute to the development and refinement of internal processes and best practices
Maintain a high level of quality and client satisfaction scores
Collaborate with PMO for resource allocation of the technical tasks
Provide technical inputs during project status meetings and address any technical roadblocks
Oversee the architecture and technical delivery, ensuring improved hosting experience for the clients
Work in coordination with or under the mentorship of a Site Reliability Architect or a Principal Site Reliability Engineer
Provide mentoring, education and leadership to other SREs
Maintain comprehensive technical documentation for your clients
Requirements:
Bachelor's Degree (Preferred)
8+ years relevant work experience
5–7 years Expert level experience providing systems engineering in assigned product
8+ years experience with healthcare products in a support, development or consultancy environment
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