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SITA Logo SITA · IT - Administration

Expert Service Operations

Egypt, Cairo · Job Posted June 09, 2026
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Job Description

WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: To assure SITA's competitive strength and business growth globally. Perform all Service Operations activities according to SITA standards and procedures. Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization. To manage and assist the Service Operations team.

Job Responsibility

  • Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems
  • Monitor network performance and ensure high availability and reliability of network systems
  • Configure and maintain network devices such as routers, switches, firewalls, and load balancers
  • Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats
  • Collaborate with other IT teams to design and implement network solutions that meet business requirements
  • Perform network upgrades and patches to ensure the latest security and performance enhancements are in place
  • Document network configurations, processes, and procedures for future reference and compliance purposes
  • Provide technical guidance and mentorship to junior network engineers and support staff

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support
  • Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS
  • Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC
  • Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet
  • Excellent problem-solving skills and the ability to troubleshoot complex network issues
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment
  • At least one of relevant certifications such as CCNP, CCIE, JNCIP
  • Paloatlo Professional Network Security Professional is a must

Nice to have

  • Expert knowledge and hands on experience in security networking (Cisco ASA, Paloalto, Fortinet)
  • Experience in Legacy and SDWAN
  • Experience in cloud networking and hybrid cloud environments
  • Experience with network monitoring and management tools such as DX NetOPS, Nagios, NGOSS .. etc
  • Experience with network automation tools and scripting languages such as Python or Ansible is a great plus

What we offer

  • Flex Week: Work from home up to 2 days/week (depending on your team's needs)
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Access to world-class platforms and programs including LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford
  • Competitive Benefits
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