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This role is critical for driving growth by identifying and creating new business opportunities within the small and medium business segment. It involves conducting outbound prospecting and engaging with prospects to build a robust sales pipeline. The role is distinguished by its focus on cold outreach and lead qualification to support sales efforts. Success is measured by the ability to generate qualified leads and set appointments for the sales team. The work directly impacts the expansion of the customer base and overall organizational success.
Job Responsibility
Conduct outbound prospecting via phone, email, and social media to generate new business leads within the small and medium business segment
Manage and cleanse data in the customer relationship management system to maintain accurate records of prospecting activities
Communicate with prospects to understand their needs and build interest in business solutions
Follow established lead management and qualification processes to ensure consistent lead handling
Provide feedback to marketing on lead quality, processes, and performance to improve outreach effectiveness
Qualify leads and schedule appointments to support the sales team’s closing efforts
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED (Required)
Less than 2 years Call center/sales experience (Preferred)
Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
Self-Motivation Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
Teamwork Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)