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T-Mobile Logo T-Mobile · Sales

Expert, Outbound Virtual Business Sales

United States, Louisville Employment contract 52200.00 - 94300.00 USD / Year · Job Posted April 05, 2025

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Job Description

Individuals in this position are responsible for understanding all T-Mobile for Business products and services for the purpose of selling to new acquisition prospects and upselling to existing Business customers via outbound calling. Individuals are expected to meet and exceed monthly revenue and sim quota objectives through high volumes of daily outbound calls and emails, as well as partnering with marketing through outbound calling campaigns and inbound hot leads.

Job Responsibility

  • Make high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns
  • Perform research to understand customer’s unique needs to select appropriate product/service information messaging, effectively meeting the needs of individual business customers
  • Partner daily with Business Verification and Credit Underwriting teams to verify and validate all new logo business customers
  • Carefully follow the outreach sequences and lead management processes in Salesforce to qualify leads before outbound calling
  • Continually understand and stay up to date on ALL T-Mobile products, plans and promotions pricing
  • Provide follow up care to customers who have issues or concerns with their bill, device, or service

Requirements

  • High School Diploma/GED (Required)
  • Associate's degree Business, Marketing, Communication or related subject (Preferred)
  • Less than 2 years Outbound Call Center environment (Required)
  • Less than 2 years Business customer service, sales, or retention (Required)
  • Less than 2 years Commission pay based environment (Preferred)
  • Organization Individual should be able to demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy. Task management ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)
  • Communication • Ability to learn and follow processes thoroughly • Ability to work cooperatively and collaboratively with all levels of employees and management • A mature, self-motivated person with a positive, professional attitude • High capacity to operate effectively in a new role (Required)
  • Customer Relationship Management (CRM) Salesforce.com, Outreach, Gong, Authentic ID, Slack, Webex, Outlook, LinkedIn, Zoominfo, DASH, Google, Dialpad (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Associate's degree Business, Marketing, Communication or related subject
  • Less than 2 years Commission pay based environment
  • Customer Relationship Management (CRM) Salesforce.com, Outreach, Gong, Authentic ID, Slack, Webex, Outlook, LinkedIn, Zoominfo, DASH, Google, Dialpad

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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